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Star Flyer Review

4.0 / 5.0
58 reviews

Good cruise but some significant drawbacks

Review for the Caribbean Cruise on Star Flyer
6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2020

The cruise was nice, ship was in great condition , staff was accommodating but the management has some strange ideas about customer service. 3 major problems occurred on our recent cruise which would prevent me from cruising with Star Clippers again.

First, there policy of confiscating passengers passports for the duration of the cruise is incredible in this day and age. It makes life easy for the cruise line but is a burden and risk that should not be foisted on passengers, particiularly since the first one hears about this is after the cancellation date has passed, so one is faced with the choice to cancel and lose a significant deposit or to have their passport taken away and not returned until the end of the cruise. We would have like to take a ferry from st kitts to nevis but had no documents to permit this so the cruise line holds you 'hostage' to their itinerary and excursions. Terrible customer focus!

Their billing practices are also problematic and even suspect. Our initial bill was wrong: it included significant overcharges at the bar ( we are not drinkers and we were charged for 2 bottles of wine). When I asked this be corrected I was given a particularly unwelcome cross examination and when they learned they were wrong no apology was offered and they refused to re-issue a corrected bill. Again, terrible customer service.

Cabin Review

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