Embarkation was the best I have seen. Staffed very well.
State room seemed smaller than other ships. The shower was tiny. Noticed leaves on floor when we moved a table. The robe in the closet had a empty beer bottle in it. I do not think the rooms get a deep cleaning between cruises. The Mini bar in room was very disappointing. Drinks are included on the cruise. If you want the wine or beer from your mini bar, you are charged for it. I can not find any logic to explain this.
While waiting for the room to be ready, "hard sells" were all over the ship. Crew in your face selling "premium drink, dinning and WIFI packages" It got annoying fast. I could not find a list of included beverages before sailing. We bought a WIFI and Premium beverage package. It was grossly over priced , and we were terribly disappointed in both. The WIFI worked less than 50% of the time. When it did work, it was painfully slow. Azamara changed what drinks that were on the premium package during the cruise. They took drinks away from the Premium package and moved them to the Ultimate package. I feel this is wrong to take items away from a package mid cruise.
Dinning Staff were all excellent. Almost all of the staff were excellent. The only flaws were in the coffee bar and shore excursion desk. Coffee bar staff seemed to like to arrange coaters and napkins while ignoring you standing in front of them. The shore excursion staff were probably tired defending some really bad excursions.
Food quality was good. Meals in the main dinning room were hot when served. Portions varied. Most fruit was canned.. That may have been due to the region of the cruise. The dinner buffet had specialty nights. Indian was especially good. Lunch and dinner buffets selection was much less than other ships. Many dishes were bland. I think this was because the average age of the passengers was quite high. Ice cream was very good. other sweets missed the mark. Breakfast was OK. They did a great job with the bacon.
Entertainment was limited. the trio only played two 45min sets. they tended to play the same songs in the same order. Was a bit old by day 3. Jazz Band were good, but only seen when not needed in show lounge pit. Lectures were a mixed bag.. One was good, the others not so much. It was nice to be able to watch recordings of the lectures on the TV. TV in the room was poor. Very few options. This was really noticed on rough sea days.
Bar staff were friendly. Bar tenders did not know how to make the drinks listed in the drink menu. The drink menu was limited.
Shore excursions are a disaster. The description and what happens on the tours are very far apart. Azamara says the tours cost more because of the small groups you are put in. But when 5 busses of small groups are put on the same tour, it is not a small group tour any more. You need to dig in to the small print to make sure you are not dumped someplace you do not want to be. We did have some tours we enjoyed. The cost was high. Problems were not fixed by excursion staff. Many people booked tours themselves. this seemed to be a better way. Only 50% of our tours were enjoyable. We paid over 2400$ for Azamara tours.
Disembarking was interesting. The cruse port we were to use was closed due to Weather. Azamara did a great job shifting ports.
Overall we though the staff made the cruise. Azamara would not be our first choice for another cruise, but we would cruse on them again if we liked the destination. We would book our own shore excursions.