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Norwegian Epic Review

4.5 / 5.0
Editor Rating
4173 reviews
24 Awards

Cavalcade of Customer Service Blunders

Review for Norwegian Epic to the Caribbean
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2-5 Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019
Cabin: Balcony
Cirque Dreams Epicurean entertainer before the show.
Cirque Dreams Epicurean entertainer during the show.
We waited for drinks longer than we were drinking them.

Cavalcade of Customer Service Blunders

We took the 7-day Southern Caribbean cruise from San Juan, Puerto Rico, on NCL Epic from December 8-15, 2019. The intention of our trip was a scouting cruise for planning our destination cruise wedding with wedding ceremony in St. Lucia in 2021.

After taking two NCL cruises (Jade and Jewel) in the previous 12 months and having an amazing time (97/100), we were very excited about experiencing the Epic and creating a spectacular cruise itinerary for our wedding party of 40-60 guests. Unfortunately, there was an intolerable cacophony of customer service blunders. Following were our top-10 problems.

Cabin Review


Our room not being completely cleaned upon check-in (uncleaned coffee pot with old coffee filter, leftover trash, papers and napkins from previous guests), the sink was completely clogged and didn’t drain for the first 36 hours of the cruise. By the time maintenance arrived, the sink was 80% full.The bed in our room was unexpectedly short. We are only 5’ 10” and 5’ 7” tall, yet our feet hung off the bed at night. We understand the cruise beds are small, but our feet didn’t hang over on the NCL Jewel or NCL Jade.

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