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Sirena Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
230 Reviews

Very disappointing cruise and management.

Sirena Cruise Review by happybaby

3 people found this helpful
Trip Details
  • Sail Date: Jan 2020
  • Destination: the Caribbean
  • Cabin Type: Inside

This cruise was doomed from the start. On the first day, the boat went dead in the water, all electricity went out, no engine. No explanation, nothing said. The next day, the captain informed the guests that the currents, waves and wind would cause us an extra day at sea and also the new timing would cause us to bypass our first port, Aruba. We were also delayed several hours arriving to Grenada, putting us in around 5PM on a Sunday. Everything was closed, excursions were cancelled and it was basically a gratuitous non stop.

It was announced that there were several sick crew members so hand washing and sanitizing was pushed at every announcement, not a bad thing. Unfortunately, the absence of crew members put pressure on the remaining servers and they were rushed, inattentive at the pool and basically gave the type of service that happens when a restaurant is short handed.

The best part of the cruise was Sheryl McEwan's bridge instruction. She had beginner and intermediate lessons with organized play in the afternoons of the days at sea. She and her assistant, Keith, were a delight.

There were no exercise classes offered, just yoga. I would have liked something a little more active.

On the 11th day of the cruise, the tap, toilet and shower water in our stateroom was brown. Not just a little, it turned the washcloths dark brown. Upon notification, I was told there had been a breach but it was fixed and just to run the water a while and it would go away. It did, but returned the next day. When I went to the reception to inquire, I was told the same thing. I asked the nature of the breach, sewer, rust, rainwater, what? and was told they did not know but the water was safe. If you do not know the source of the breach, how can you know it is safe???? The girls working the reception counter are well trained in evasiveness and the conversation went no where. I also saw and heard another girl at the reception desk treat another guest in the same manner. He was asking about when the ship would dock so he could tell his pick up ride. The reception desk attendant was so evasive, never gave a respectable answer and was very condescending to the gentleman.

We went on one excursion which was very average. A bus tour pointed out daycare centers, grocery stores and similar "points of interest". The sugar cane mill was owned and operated by the excursion company and it was obvious the tour was manufactured to bring business to the excursion. Did not do another excursion.

Wifi was very weak and only one person per room could use it at a time unless you paid a fee. I feel in an "upscale" cruiseline, the wifi should not be so difficult. Very slow service, inconvenient to sign on and off and an unsecured network. Thought Ocieania could do better than that.

At the end of the cruise, the ship was 6 hours late in docking. We were notified the day before the the end of the cruise with the same explanation as the beginning of the cruise.

Slow going due to waves, current, and wind. In looking out of the boat, the seas were absolutely flat, there was no wind and I can't imagine the currents causing the same problem both coming and going. The original 7AM arrival time was moved to 11AM and actually docked at 1PM. Everyone was scrambling to change their flights. Our flights cost exactly double to change. Oceania made no offer to help with the cost. This is a situation where management should have offered shipboard credits, free drinks or some compensation.

The feeling given was that of a cruise that wanted to gouge you at every situation yet give the impression they were doing things for the good of the guest. Thinly veiled patronization. This is our 5th cruise with Oceania and I would not recommend them again.


happybaby's Full Rating Summary
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Cabin Review

Inside

Cabin was fine. What you would expect for an inside cabin. Shower was small, storage was good.


Port & Shore Excursion Reviews


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happybaby
1 Reviews Written
3 Helpful Votes
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