I have had communication with three different SilverSea travel advisors —all of whom promised to follow up and refund a portion of our costs to compensate for a terrible cruise experience. None of them did so I am taking this to the public forum in the hopes it dissuades others from booking on a cruise line that doesn’t give a fig about its clientele. This was our 2nd and last time on SilverSea. Our ship, the Silver Spirit, had a serious mechanical defect that made our trip uncomfortable and delayed us from our itinerary. The captain was forced to slow down the ship to prevent added discomfort. This meant we were not able to complete the itinerary as advertised. The captain felt the safety issue was serious enough to overnight in a port and request divers to fly in and inspect the engines and the hull. This is hardly a relaxing way to spend a vacation. We were not the only guests expressing concern and dissatisfaction.
Above and beyond the seriousness of the ship's seaworthiness and related discomfort, there were a number of other logistical mishaps.
1) We were not on the Silversea airport transport manifest in Copenhagen when our flight arrived with two other couples who were part of the Iceland land excursion. This led to a delay in getting from the airport to the ship; it was not only embarrassing but stress-inducing as we had to convince the bus staff that we were indeed paid Silversea customers.
2) Upon arriving at the ship, our cards were not correctly coded and we were unable to get into our stateroom.
3) Once in our state room, we discovered our room had erroneously been set up for a child passenger -- complete with a safety robe wrapped all around our cabin's outside terrace -- unsightly and resulting in additional crew confusion and more delays getting our room ready for our vacation.
4) On one of the ports of call, there was another issue with our cards -- the captain and crew were convinced we were not on the ship even though we'd been 'swiped' back in an hour before the ship was due to leave port. It led to urgent calls to our state room and unnecessary agitation.
5) Our flight home was made very uncomfortable due to being seated five rows apart on the London to LA leg (11 hours) This despite my calling several times ahead of departure about seat assignments -- specifically getting two seats together and this -- much to our displeasure -- was not done. I was assigned to the middle section with a seat facing directly into another family's sleeping area rather than being seated by my husband who was five rows up facing another stranger. We paid extra to have a business class upgrade and Silversea completely dropped the ball.
In short, we paid for a luxury cruise with anticipated smooth well-organized logistics on what we expected to be a newly refurbished and smooth-riding ship. What we got was unnecessary logistical headaches, missed ports of calls due to mechanical difficulties exacerbating our transit on rough seas.