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Silver Spirit Review

5.0 / 5.0
Editor Rating
329 reviews
14 Awards

Mechanical Problems, Logistical Issues, Poor Customer Relations

Review for Silver Spirit to Norwegian Fjords
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MichiganGirl12
2-5 Cruises • Age 50s

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Sail Date: Jun 2018
Cabin: Classic Veranda Suite

I have had communication with three different SilverSea travel advisors —all of whom promised to follow up and refund a portion of our costs to compensate for a terrible cruise experience. None of them did so I am taking this to the public forum in the hopes it dissuades others from booking on a cruise line that doesn’t give a fig about its clientele. This was our 2nd and last time on SilverSea. Our ship, the Silver Spirit, had a serious mechanical defect that made our trip uncomfortable and delayed us from our itinerary. The captain was forced to slow down the ship to prevent added discomfort. This meant we were not able to complete the itinerary as advertised. The captain felt the safety issue was serious enough to overnight in a port and request divers to fly in and inspect the engines and the hull. This is hardly a relaxing way to spend a vacation. We were not the only guests expressing concern and dissatisfaction.

Above and beyond the seriousness of the ship's seaworthiness and related discomfort, there were a number of other logistical mishaps.

1) We were not on the Silversea airport transport manifest in Copenhagen when our flight arrived with two other couples who were part of the Iceland land excursion. This led to a delay in getting from the airport to the ship; it was not only embarrassing but stress-inducing as we had to convince the bus staff that we were indeed paid Silversea customers.

Cabin Review

Classic Veranda Suite

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