This was our first time on Oceania and we had very high expectations considering the cost of the cruise and all the hype. We've been on lots of cruises with different lines and different ships. This was, by far, the most disappointing cruise of all. Don't believe the hype about "finest cuisine at sea." It's a lie. The food was, at best, average. Don't believe what you might read about great service and a luxury up-scale experience. It definitely is not! The Cabin was small and the bathroom, laughable. All you've read from previous reviews is true. The cabin stewards, however, were wonderful. We paid extra for concierge level, and other than getting extra nights in the specialty restaurants, we have no idea what the extra money was for. Definitely not worth it. The service in the dining areas was the worst we've ever had. Empty water glasses, empty coffee cups, waiting 20+ minutes with menus in our laps before having our order taken in the dining room, having the waiter tell us he'd have to check with someone to see if it was okay if we ordered soup AND salad with our dinner, food smashed on the floor near the tables in the outside dining areas, etc. They appeared to have been severely understaffed. The entertainment and activities were lacking, unless you play bridge or bingo. Here's the worst part: On day two, the ship lost power for probably less than an hour. From then, the ship struggled for the remainder of the 12-day cruise. We missed two ports "due to ocean current" and were five hours late getting back into Miami, again, due to "ocean current." Implausible!!! Because of the late arrival back in Miami and the dysfunction once we disembarked, we missed our flights home and had to stay a night at the airport. I have reached out to Oceania three times now...two emails and one phone call...and have heard NOTHING back from them. Nothing. Kind of sums it all up.

Completely and Utterly Disappointing

Sirena Cruise Review by fruitonian

6 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Caribbean
  • Cabin Type: Concierge Level Veranda Stateroom
This was our first time on Oceania and we had very high expectations considering the cost of the cruise and all the hype. We've been on lots of cruises with different lines and different ships. This was, by far, the most disappointing cruise of all. Don't believe the hype about "finest cuisine at sea." It's a lie. The food was, at best, average. Don't believe what you might read about great service and a luxury up-scale experience. It definitely is not!

The Cabin was small and the bathroom, laughable. All you've read from previous reviews is true. The cabin stewards, however, were wonderful. We paid extra for concierge level, and other than getting extra nights in the specialty restaurants, we have no idea what the extra money was for. Definitely not worth it.

The service in the dining areas was the worst we've ever had. Empty water glasses, empty coffee cups, waiting 20+ minutes with menus in our laps before having our order taken in the dining room, having the waiter tell us he'd have to check with someone to see if it was okay if we ordered soup AND salad with our dinner, food smashed on the floor near the tables in the outside dining areas, etc. They appeared to have been severely understaffed.

The entertainment and activities were lacking, unless you play bridge or bingo.

Here's the worst part: On day two, the ship lost power for probably less than an hour. From then, the ship struggled for the remainder of the 12-day cruise. We missed two ports "due to ocean current" and were five hours late getting back into Miami, again, due to "ocean current." Implausible!!! Because of the late arrival back in Miami and the dysfunction once we disembarked, we missed our flights home and had to stay a night at the airport.

I have reached out to Oceania three times now...two emails and one phone call...and have heard NOTHING back from them. Nothing. Kind of sums it all up.
fruitonian’s Full Rating Summary
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Cabin Review

Concierge Level Veranda Stateroom
Cabin A2
Teeny tiny.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins