We chose this cruise because the price was very attractive, but buyer beware - they charge for absolutely everything on the cruise. Over the course of a week, it really adds up;, and we do not drink much or gamble. The biggest problem in every department was a lock of training, both in how to do the job and in what the job really is. There is absolutely no emphasis on friendliness or service, whether it's the bar staff, the restaurant staff (especially the buffet) or anywhere else. This also leads to safety issues, such as: never saw a single crew member in the buffet wipe down a table after clearing it, and we usually had to bus our own table while the crew watched us. GERMS!!! The overall facilities are far too small for the number of customers onboard, so everything is crowded and jammed together - not safe! On the private island, which will be beautiful some day, they are at least 6 months from completing construction. There is no signage to help you find anything, the maps they give you do not match the buildings that are in place, and the biggest safety issue is the large number of crew members that are driving around in golf carts at full speed directly on the main walkways where customers are trying to walk from one place to another. I heard no horns, bells or call outs to warn people they were flying up behind them - someone is going to get hit! Our ship was full, but the island only had the buffet open and 1 food truck and 1 small bar. Not reasonable! Again - no concern for service or safety. The ship was also very loud, and I heard many customers asking if there was anywhere on the ship that was quiet, besides their cabin. It is not necessary to play the BGM that loud in every public space on the ship. The nightly shows were appalling - poor show direction, mostly poor talent, poor music arrangements, poor tech work and the dancers were occasionally rather raunchy. We talked with others who had cruised MSC before on different ships and felt they had a good experience there (not on this one), and they urged us to try MSC again. That will not be happening - even with the low price, we did not get our money's worth, and had a very bad experience.