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Enchantment of the Seas Review

4.0 / 5.0
Editor Rating
1888 reviews
4 Awards

The crew saves the entire cruise

Review for Enchantment of the Seas to the Western Caribbean
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GiselleP83
6-10 Cruises • Age 30s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Jan 2020
Cabin: Interior
Outdated theater. Chairs were broken and there was no room to walk between
Shower with mold and the shower head that fell on my head every shower beca
Mold in shower
Dirty bathroom

We chose to cruise with Royal based on a friend asking us to do a couples getaway. My husband had never cruised and I always chose carnival or Norwegian and never was disappointed.

We added on the Key package for early boarding and disembarkation, and a beverage package.

Everything went smoothly on boarding. However, our rooms we requested to be adjoining were not and were two floors apart. Then we noticed how old and dated/broken the fixtures were around the ship. Our drawers and closet doors did not function properly. We lost water on the first port day and ended up being moved since we had no water still the next day. After much back and forth with guest services they had to move us and upgraded our room but at night our room smelled like car exhaust. I spent most of my cruise uncomfortable and irritated. The port at Progresso Mexico should be closed. It’s unsafe to travel without a guide and people are way too pushy asking for money when going into the cities.

Cabin Review

Interior

Awful. Small, outdated, and in need of major repairs.

4 Helpful Votes

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