We've cruised 12 times and so we know what to expect on a cruise and we've been pleased in the past. We have never given a negative cruise review before this cruise. Our cruise on the Crown Princess to the Southern Caribbean was very disappointing.
The trouble began as we pulled away from the port in Ft. Lauderdale and the Captain announced that one of the diesel generators was not working. He said that it would not affect the safety of the ship but we would be traveling at a slower speed. As a result we would miss our first port at Princess Cay. They gave each passenger a $75. shipboard credit. It was disappointing to miss the beach day but what can you do. He also stated that the slower speed would affect our arrival and departure times at the other five ports. We had scheduled our shore excursions privately and caused issues trying to adjust our excursion times because of the early departure times.
We were also not able to port at Antiqua or St. Kitts. The Captain blamed it on strong winds but passengers saw another ship making port at St. Kitts. Many passengers were upset that we did not port in 3 of the 6 ports. Many wondered if were were sailing at full power, would we have been able to make the ports? Princess eventually said passengers would be granted a 35% discount on a FUTURE sailing. A significant refund would have been more appropriate.
The condition of the ship was not up the the standards from our past cruises. Our cabin was always clean and we really liked the bed and linens. Sheets of wall paper was literally pealing off three different areas in our state room. It had a small piece of scotch tape trying to hold some of it up. We asked our steward if it could be fixed the first nigh. Someone tried some stick substance to try to hold it up unsuccessfully. It was still hanging on the last day. At least 3 of the ships elevators were not working during the cruise the entire time causing sometimes long waits, especially for the passengers with disabilities. Some trim around elevators was being held on with masking tape.
The food was good, almost every employee were working their hardest and doing a great job. The entertainment was okay, the first comedian excellent. Princess is doing a much better job at not pushing drinks like many ships. The new Medallion pass seems to work well although we didn't use all the benefits of it.
Boarding was pretty quick and efficient with the Medallion. We used the self walk off to depart and it worked well with one exception. The employee in charge of our assigned common room did not control the passengers. A fairly significant ignored his directions to have a seat and instead lined up blocking doors. The employee said that he wasn't going to argue about it and let them do as they pleased. I would consider this a safety issue.
We sent an email to the Princess CEO just explaining the disappointment, especially about the ship not running a normal speed. We were not asking for any compensation but wanted to let them know that it was not a good Princess experience. We received a phone call from someone in the customer relations who said they were sorry for our experience but they were not providing any other compensation. We again explained that we weren't asking for anything else, but let them know that we probably would not use Princess for future cruises.