We chose this cruise because we had enjoyed a previous holiday in the Caribbean and wanted to see more of it.
From the moment we boarded Viking Sea, we felt that we were valued guests and we were really impressed with the focus on service.
We received feedback requests and chose to respond. What really surprised us was that not only did we get a written reply but that it showed that the management had actually read what we had written.
Throughout our cruise the level of service was excellent except on one occasion. That was resolved by the alert supervisor who made sure the issue was rectified - one of the key strengths of Viking is that their supervisors and managers are hands on and proactive rather than simply visible.
The enrichment offered by the biologist was excellent. The “historian” was not a historian.The quizzes were very good and the music was lovely. The productions by the onboard team were very good.
The food was excellent and we enjoyed the specialist dining; we found it easy to arrange what we wanted to do.
As we had not been before we did the included shore excursions. Most of them were very good, the usual shopping opportunities were always included!
The atmosphere on this cruise was delightful and we booked to go again with Viking. We have since done another cruise with another company and feel that although Viking are more expensive they offer excellent value by delivering excellent service.
We were very happy with our chosen cabin. It was more than sufficiently spacious so we booked a smaller cabin on a more recent cruise and were fine.
The service to our cabin was excellent and reinforced our overall view of Viking.