We have enjoyed many wonderful cruises with Regent. This is our second time on the Explorer and she is a beautiful and elegant ship. We did a back to back, starting on January 8th and disembarking on January 28th, 20 memorable days.
1. Embarkment - Now I know Regent has no control over the Miami Port staff but embarkment was a disaster. Our documents stated Terminal J and our taxi dropped us off. One of the porters saw our luggage tags and told us Regent isn't docked there. It took a few minutes from workers to find out Regent was at Terminal F. We had to take another taxi to that terminal. Arriving at F it was total chaos. Crowds of folks being directed all over the place. First man at the top of the escalator tells us to line up at the end of the room but there is no line. A woman tells us to get a number but the first guy has none. She gives us #10 and they haven't even called #1 yet. Then we see a priority line for early check-in and our documents state we are eligible for early check-in, no #s and no line. The port staff all acted like it was their first day on the job and there was no supervision. And in this day and age, Regent could have texted us with the change in terminals. So many folks had driven to the port and parked at Terminal J only to find out they had to take a cab to another terminal. Not a great way to start a cruise.
2. Cabin - Superior cabin, large spacious with a great bathroom, double sinks, tub and separate larger shower. Large walk-in closet and plenty of storage.