Caribbean Flair - Oceana Sirena 13th - 25th January 2020
Having enjoyed previous Oceana Cruises to the Pacific islands we unfortunately booked the Sirena on the ill fated Caribbean Flair cruise on 13th January.
On our second day at breakfast we heard a loud bang and the ship stopped. After 30 minutes dead in the water the ship was restarted and we very slowly sailed on.
At midday the Captain announced the we had suffered an electrical fault and propulsion problems. As we continued to limp along the captain later announced that we would be unable to visit Aruba and suggested this was due to “currents and winds” so, we had the first three days at sea and we missed Aruba altogether.
We arrived in Grenada four hours late, most of the excursions were cancelled, however, our Sunnyside Gardens tour went ahead but was concluded in the dark!
On board, the enrichment lectures were anything but …. poor content read from a laptop and badly presented. The quality of food and service was not to the level previously experienced. Menu's became paper photocopies due to members of staff being quarantined with an outbreak of a virus - not confidence enhancing!
The on board WIFI was weak and inconsistent preventing completion of the on board survey - sparing your blushes.
On our return to Miami the ship continued to limp along and despite the calm ‘mill pond’ water and minimal breeze the captain announced that we would be three hours late into Miami (this turned out to be five hours late). The excuse offered was ‘currents and winds’ ….. had they made a 180 degree turn around? and were we not sailing with the Gulf Stream?
It was very clear to everyone on board that the ship was still encountering difficulties, this was confirmed when we arrive in Miami to find that five other much larger ships had all docked on time despite the mythical Sirena currents and winds.
Our Miami excursion was cancelled but fortunately we had an evening flight to London, I felt so sorry for passengers who had to franticly try and rearrange their flights home.
We’re disappointed that we missed out on visiting Aruba, had cancelled and restricted excursions, the quality of food, service and experiences were poor by comparison to previous cruises, however, contradictory information and the lack of honest communication does not engender sympathy.
No apology on board and no apology since our return is inexcusable, demonstrating a need for improved crisis management and corporate governance.
Could you please respond with a belated apology and an appropriate level of compensation to redeem your somewhat damaged reputation.
No complaints - acceptable