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Le Lyrial (Ponant) Review

-- / 5.0
Editor Rating
49 reviews
2 Awards

A&K: Antarctica and South Georgia: Disappointing on So Many Levels

Review for Le Lyrial (Ponant) to Antarctica
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6-10 Cruises • Age 50s

Rating by category

Public Rooms

Additional details

Sail Date: Jan 2020
water leakage through the balcony door following a storm
water leakage in reception area following a storm

The following are my opinions and observations:

--LeLyria Chartered by A&K--

Overall, I thought the A&K tour was disorganized and communication was poor. I wasn’t impressed with the A&K staff in Buenos Aires, Ushuaia or on the ship—they appeared not to have much interest in the guests. In my opinion, on several occasions, they were rude and unprofessional (especially the A&K staff in Buenos Aires). On one instance, they told several individuals that they were holding up the bus because they didn’t pick up their charter flight boarding passes. However, there wasn’t any notice that we had to pick them up before boarding the bus. Customer service from the A&K office went downhill after they received your final payment. Often times, they didn’t answer calls or didn’t follow-up with requests for information. Surprisingly, the primary photo coach did respond via e-mail to questions I asked during the photography Webinar.

Cabin Review

11 Helpful Votes

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