I chose this cruise as I have been on same one 3 previous times and enjoyed it very much. We were a group of 10 people, 8 of whom had been before so we have something to compare our experience with.
I can understand that embarkation and disembarkation is a massive headache for all staff so have no particular comment to make in that respect. The ship, however is a different matter. Sadly in need of a refurb which I believe is happening soon.....pity we booked this time of year (and paid more than ever before despite not being there over festive period ) Distinctly tatty in many areas. The cabin flooring was well worn and dated but our cabin steward was brilliant. All the staff were hard working and exceptionally polite. We ate in Meridian mainly but also the buffet and Beach House ( which has exceptional food quality and service ) We ate in Sindhu last time but had a bad experience so didn't want to go again. Entertainment was mainly excellent with one bad comedian.
We all felt that P&O have cut back dramatically, no shower caps, no replacement toiletries and minimal to start with. One of the worst things was our amount of onboard credit....£45, a joke. I was under the impression that loyalty was rewarded but this amount was the least we've ever had.
Seen better days.