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We enjoyed most of the itinerary, spare Bali, which was a disappointment considering the cruising time to get there and back. The ship seems old even after its recent refit. The air conditioning in the cabins was a point of conversation for many of the passengers we met. It was inadequate at best, and occasionally nonexistent. A pretty great disadvantage when you are traveling across the equator. The food quality was somewhat inconsistent, but best in Savoy dining room. The buffet was less well stocked. Things like smoked salmon for breakfast were largely absent. The specialty restaurants the Crab Shack & Sterling steak house were placed in the buffet, with the ambiance of a cafeteria. We took a pass on the specialty restaurants as the reviews of Sabatin’s aboard ship were less than flattering. Staffing at all the restaurants seemed to be smaller than the rest of the ships. This resulted in a very slow process from placing an order to receiving your first course to completing your meal. Staff did their best, but there was not enough wait staff. Last point is the solar eclipse event. An advertised special event, that required protective glasses. But the ship did not have adequate staff to supply all interested passengers. We would not take another cruise on this particular ship. And, it was our first significant disappointment with the Princess line.

Not the best Princess ship

Sapphire Princess Cruise Review by sailorgal12345

Trip Details
  • Sail Date: December 2019
  • Destination: Asia
  • Cabin Type: Balcony
We enjoyed most of the itinerary, spare Bali, which was a disappointment considering the cruising time to get there and back. The ship seems old even after its recent refit. The air conditioning in the cabins was a point of conversation for many of the passengers we met. It was inadequate at best, and occasionally nonexistent. A pretty great disadvantage when you are traveling across the equator. The food quality was somewhat inconsistent, but best in Savoy dining room. The buffet was less well stocked. Things like smoked salmon for breakfast were largely absent. The specialty restaurants the Crab Shack & Sterling steak house were placed in the buffet, with the ambiance of a cafeteria. We took a pass on the specialty restaurants as the reviews of Sabatin’s aboard ship were less than flattering. Staffing at all the restaurants seemed to be smaller than the rest of the ships. This resulted in a very slow process from placing an order to receiving your first course to completing your meal. Staff did their best, but there was not enough wait staff. Last point is the solar eclipse event. An advertised special event, that required protective glasses. But the ship did not have adequate staff to supply all interested passengers. We would not take another cruise on this particular ship. And, it was our first significant disappointment with the Princess line.
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Cabin Review

Balcony
Cabin BD
The air conditioning was inadequate to nonexistent. Even after being reported and addressed by maintenance staff.
Baja Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Bali
    This was a tender port & it took forever to get off the ship. We had booked our tour months ahead with Fredy. Someone else took our tour & we were left waiting on the pier. We eventually found a driver but lost a good part of our day. Traffic in Bali is a nightmare. We did not get to see anything except the Rice Terraces (very cool) & the Ubud Market. The market is a tourist market selling junk. We missed our opportunity to buy some of the beautiful artisan products made there. Considering it took 3 sea days to get there Bali was a huge disappointment. There's garbage in the water. Not sure what all the hoopla is about!
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  • City Tour
    Our guide was Jo of Regale International tours. Jo was excellent! The ride into Bangkok was long as Port alarm Chabang is a distance away. We expected heavy traffic, but it wasn't as bad as we thought it would be. We visited the Grand Palace, The Emerald Buddha, the Golden Buddha, took a cruise on the Chap River & ate a great buffet lunch at a Sheridan Hotel. We made it back with 10 minutes to spare before the ship left port. Exactly why we took a Princess excursion for this one!
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  • Ho Chi Minh City (Saigon)
    We left the ship late...word has it the ship forgot to raise the Vietnamese flag. Immigration officials embarked & left. They took their time coming back. So, off to a late start, our tour was a bit rushed. Our guide was Quang, an excellent professional guide. We visited the history museum,
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  • Kelang (Kuala Lumpur)
    With Rosli our party of four visited the Batu Caves, Kings Palace, National Monument, Independence Square, Petronas Towers, Central Market. We bought the tower tickets months before the trip. Very wise idea! We took a 2nd tour with Rosli's company on our return but this time a larger group in a van with a different driver. He wasn't as attentive as Rosli. He had us buy ticket for the KK Tower off site. When we got to the towers it was hours wait to get the elevator up. There was no order to waiting in line. People were not waiting, but cutting in. It was chaos. We would have appreciated our guide giving us a heads up on this, as we would not have done this tower if we knew. I highly recommend Rosli as your driver.
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  • Penang
    We visited the Butterfly sanctuary (Entopia), Wat Chaymangkaram, Darmikarama Temple, Snake Temple. Not too impressed with Penang so we went back to the ship early. Many of the tourist sites are purpose built and touristy. Not the most exciting port.
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  • Phuket
    We did the best of Phuket. We visited the Promthep Cape, Wat Chalong, Thai Cultural Center for traditional dancing. We had a great buffet lunch above a duty free store. The only disappointment was stopping at a Gem Factory, which Princess called a stop for shopping at a reputable store. This was a waste of our time!
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  • Sihanoukville
    Sihanoukville is a very poor city in Cambodia. We were taken to a fishing village, the Wat Keon & Wat Leu Pagodas, Phsar Market, the Don Bosco hotel school. The city is very poor, polluted & dirty. It's like the trash had not been collected in a very long time. There was garbage everywhere, including in the water of te fishing village we visited. Visiting the school, where we received a wonderful meal prepared & served by students was a silver lining in the tour. Young people are being trained to earn a living to improve their lives. Mr Sothy, who runs the tour company, was a former student & success story for the school. While this is a rough port to visit, this tour gave excellent insight to life there.
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