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We have always dreamed of an aft cabin got one one the ship. At first glance we were very disappointed because if was so small, old, and dreary but at least we had an aft view but the veranda was filthy, covered in soot. I asked the cabin attendant if it could be swept at least but he said they don't clean it. Although the view was beautiful I could not sit there because of the filth. I would have bought a broom myself had I known they don't sweep the verandas. We ate in the dining room one time. at the the waiter threw the tiny amount of food down and ran away. Couldn't ask for anything. The rest we ate the Lido. Much better. The whole immigration procedures from Hal were chaotic. I was told multiple times that I needed to get my own visas only to find out they were available through the ship. The busiest places on the ship were the medical unit and customer service. That tells you a lot. I have been on other HAL cruises but this one seemed like everyone was in training. You had to explain everything to them. I'm done with HAL. No recognition of Mariner status at embarkation. Hot tubs were ice cold. Dont book any overnight packages. They change them and then tell you sorry they're nonrefundable,\.

Are they all in training?

Westerdam Cruise Review by ktaveler2

8 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Asia
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
We have always dreamed of an aft cabin got one one the ship. At first glance we were very disappointed because if was so small, old, and dreary but at least we had an aft view but the veranda was filthy, covered in soot. I asked the cabin attendant if it could be swept at least but he said they don't clean it. Although the view was beautiful I could not sit there because of the filth. I would have bought a broom myself had I known they don't sweep the verandas.

We ate in the dining room one time. at the the waiter threw the tiny amount of food down and ran away. Couldn't ask for anything. The rest we ate the Lido. Much better.

The whole immigration procedures from Hal were chaotic. I was told multiple times that I needed to get my own visas only to find out they were available through the ship.

The busiest places on the ship were the medical unit and customer service. That tells you a lot. I have been on other HAL cruises but this one seemed like everyone was in training. You had to explain everything to them. I'm done with HAL.

No recognition of Mariner status at embarkation.

Hot tubs were ice cold.

Dont book any overnight packages. They change them and then tell you sorry they're nonrefundable,\.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VA
Veranda was filthy. They don't clean it.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins