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Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
322 Reviews

Horrible suite/very good food

Crystal Symphony Cruise Review by Zebra2

8 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: Hawaii
  • Cabin Type: Penthouse Suite with Verandah

We have previously sailed on Crystal Serenity. Both cruises our suite was beautifully furnished and very comfortable. Since we had cruised the Bahamas in past years, we wanted a different itinerary. So we decided to Hawaii would be a nice change.

Embarkation started off a little rocky, Crystal was trying out a new system and it took awhile to get information into an iPad. Our cabin was ready when we boarded. However, we were shocked and horrified after entering our penthouse suite 1035 to see duct tape all around a door connecting to another suite. Yes, duct tape. Then we looked at the furniture. First you see a big wooden desk that is old and shows a lot of wear. Nicks and dents in the wood. Then looking at the carpet you could see it was stained in places. The rest of the furniture was also worn and shabby. Shabby is probably a good description of this suite. This was very depressing. We try to book a suite when there a lot of sea days, since we usually spend more time in our cabin during sea days to relax. We had 10 sea days and we were not looking forward to spending time in this depressing room. We talked to the Concierge about changing rooms, but the ship was sold out. Housekeeping came by and apologized for the duct tape around the door. After they took it down it was apparent that there was a big gap around the door that allowed noise and light thru. So you have a choice of looking at duct tape having some privacy or hearing your neighbors conversations thru the door. Both the concierge and the head housekeeper to their credit did not try to deny that the suite was not what is should be. They noted the ship was going into dry dock in April, but that did not help us. There is only one outlet in the room, none next to the bed. They ran a big extension cord around room to get us a pug there.

This ship is very cold in the some common rooms and venues, so pack a sweater. Coffee is very weak. We were saved by the coffee maker in room. There are lots of pluses. Crew were all friendly and helpful. I do think they are short on housekeeping staff. Took awhile to get our room made up. Food in all venues was very, very good. Probably better than on Serenity. Entertainment was ok. The New Years Eve party was fabulous. The cruise director Russ is the best we have seen. Try to catch the magic show. You get tickets in the library. Computer classes were good and a lot of people enjoyed the lectures.

Weather, I was told by someone that the Pacific could be rough in December. I was hoping they were wrong. They were not. As soon as we left San Diego weather turned cold and over cast. Lots of wind and rough sea. This ship (as acknowledged by an officer) has unbalanced propeller which causes a lot of vibration and noise. We were delayed in leaving because the ship's doctor had become sick and was taken to the hospital. The captain had to go faster then he normally would in rough seas to make up time and that caused a lot of rocking and rolling. One night we heard a large crash when the ship hit a wave and dishes fell in the dining room. Finally, get to the Hawaii Islands only to be told by the captain that we would leave a day early missing the big island Hawaii, because more bad weather was coming. Another disappointment.

So, this was not the best cruise we have been on. I would urge you, unless you need a connecting suite to stay clear of 1035.

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Cabin Review

Penthouse Suite with Verandah

Penthouse 1035, totally disappointing. Furnishing shabby, carpet stained. Needs complete make over and freshing. Don't book unless you need a connecting room. Otherwise you will have to have duct tape around door for privacy.

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