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Costa Smeralda Review

-- / 5.0
Editor Rating
25 reviews

Terrible Experience and Service

Review for Costa Smeralda to the Mediterranean
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Rochelle619
6-10 Cruises • Age 50s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Jan 2020
Cabin: Premium Balcony Stateroom

In comparison to previous cruises I’ve taken I have never seen people board/disembark at every port. This created lots of confusion throughout the cruise and during this period you were not allowed to purchase food or snacks during the safety drill that occurred everyday with the exception of one sea day. I was in a party of 12 with 4 of them being first time cruisers. I respect all cultures but this was the worst experience ever. The Europeans are VERY RUDE cut in front of you in lines and while waiting for the elevators. Very few crew members spoke English. We were promised certain packages that were never given to us and showed on our bill. When we tried.to discuss the issues no one understood us. The food was terrible from the lobster being soggy to the steak being tuff and limited salad dressing or the creamy salad dressing was like milk/water consistency. You will not get anything related to American food on this ship. You ask for a slice of cake you will get pudding. Other than the room attendant and the bartender and a few guys cooking in the Japanese restaurant the overall service was terrible. We had one tour guide lady that had terrible English and the English speaking people in our group had to keep asking for clarification on the information being shared. My group was so offended by one show they had with white/Europeans with huge Afro wigs, pampers and black Charcoal on their backs. We were unable to get the story of the show but it was very disappointed to see something like this on stage.

Cabin Review

Premium Balcony Stateroom

The cabin was great however there was no refrigerator or American channels on the tv

Port Reviews

Palma de Mallorca (Majorca)

Ship did not stop at this port because they were on strike.

Genoa

Bad weather ship did not stop at this port

11 Helpful Votes
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