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We sailed with MSC once previously which was a really dreadful experience, so much so, we were given a 25% discount on any future cruise. We decided to use the voucher, although not without much resistance from MSC's sales section. The ship we chose Aurea class on the new Grandiosa, it included a drinks package and all gratuities, so seemed a good deal. We found the drinks package was very basic, on the lower grade cabins there they were including the premium package as a promotion, eventually we opted to upgrade the premium plus. We also purchased their top Speciality Dining package, called the Dining Experience, all set we thought. On embarkation, we, along with everyone else, were confronted by a wall of staff trying to sell all the different packages. We had to explain we had them all, one of the staff then informed us, that's a pity as they were cheaper if purchased then, the total opposite of the information MSC put out when booking the cruise. The Grandiosa is without doubt, impressive, a vast floating hotel with something for everyone. Our cabin was very nice and with reasonable balcony, there is a new system, along the lines of Alexis, it is supposed to give you all the information you could ever need whenever you asked, it didn't, it was only any use as a wi-fi speaker. On our first visit to our Speciality restaurant the French, the menu was presented and our waiter then explained, you can only order from the third part of the menu as part of Dining Experience, should we wish to order from the restaurant a 50% charge would be levied, remember you are already paying extra top of your standard dining room entitlement for the Dining Experience package, then you are being asked for extra again should you wish anything off the majority of the menu. This was the case in all four of restaurants, even when in the much over rated Tapas, where one of the few offered wasn't available, we would still have to pay the extra if wishing to substitute from the rest of the menu, this left us totally underwhelmed. MSC really should be more honest and transparent in their sales end not cloaked in such an underhand pitch. Staffing in the restaurants was inadequate, some of the staff were poorly trained and under tremendous pressure. MSC does offer a cheaper option for cruising, my gripe is the dishonest sales methods in use. We weren't fans before this cruise, however it did still surprise us to see how much worse the practises they use had got. The are, without doubt, the Ryan Air of cruising, always looking to squeeze their guests wherever possible.

All that glitters is not is not is not MSC

MSC Grandiosa Cruise Review by David G T

21 people found this helpful
Trip Details
We sailed with MSC once previously which was a really dreadful experience, so much so, we were given a 25% discount on any future cruise.

We decided to use the voucher, although not without much resistance from MSC's sales section.

The ship we chose Aurea class on the new Grandiosa, it included a drinks package and all gratuities, so seemed a good deal.

We found the drinks package was very basic, on the lower grade cabins there they were including the premium package as a promotion, eventually we opted to upgrade the premium plus. We also purchased their top Speciality Dining package, called the Dining Experience, all set we thought.

On embarkation, we, along with everyone else, were confronted by a wall of staff trying to sell all the different packages.

We had to explain we had them all, one of the staff then informed us, that's a pity as they were cheaper if purchased then, the total opposite of the information MSC put out when booking the cruise.

The Grandiosa is without doubt, impressive, a vast floating hotel with something for everyone.

Our cabin was very nice and with reasonable balcony, there is a new system, along the lines of Alexis, it is supposed to give you all the information you could ever need whenever you asked, it didn't, it was only any use as a wi-fi speaker.

On our first visit to our Speciality restaurant the French, the menu was presented and our waiter then explained, you can only order from the third part of the menu as part of Dining Experience, should we wish to order from the restaurant a 50% charge would be levied, remember you are already paying extra top of your standard dining room entitlement for the Dining Experience package, then you are being asked for extra again should you wish anything off the majority of the menu.

This was the case in all four of restaurants, even when in the much over rated Tapas, where one of the few offered wasn't available, we would still have to pay the extra if wishing to substitute from the rest of the menu, this left us totally underwhelmed.

MSC really should be more honest and transparent in their sales end not cloaked in such an underhand pitch.

Staffing in the restaurants was inadequate, some of the staff were poorly trained and under tremendous pressure.

MSC does offer a cheaper option for cruising, my gripe is the dishonest sales methods in use.

We weren't fans before this cruise, however it did still surprise us to see how much worse the practises they use had got.

The are, without doubt, the Ryan Air of cruising, always looking to squeeze their guests wherever possible.
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Cabin Review

Aurea Balcony Stateroom
Cabin B3
The cabin was very nice and the balcony adequate
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins