Cabin: poorly working A/C, dripping with water on bedding. Moisture running of walls. Overhead bed hinges broken, bed leaning forward/downward. Bathtub would backup off and on. First couple days toilet didn’t work.
Used washroom off exploration cafe, only to have urinal contents flush on pants and shoes. Staff knew of problem, but didn’t correct. Didn’t offer immediate help with clothes and shoes.... 2 days later !!!!! After having complained nothing happened!!
Ports: what a joke! You wake up to the smells of container harbours, thousands of containers, cranes and trucks, not exactly a luxury holiday stop, but worse... what’s not advertised is the huge amounts you have to spend to actual go to the port of call, as in at least at couple of ports we were 1 1/2 to 2 1/2 hrs away. What a disappointment.
Decor: there was very little Christmas decor, they couldn’t have done any less, pathetic.
Entertainment: what entertainment!! It was pretty much nonexistent, and whatever little they had was so terrible. New Year’s Eve was the biggest disappointment - after a so so dinner - nothing happened... there was not one single thing going on. No entertainment in any one corner of the ship. How terrible is that. Shame on you Holland America!!
Food: boring and repetitive.