We booked this cruise a year and a half ago while onboard our very first cruise ever on the Millenium in Alaska. We loved everything about that trip and were looking forward to an equally satisfying experience on this trip. Things seem to have changed since then.
Embarkation was flawless. Quick, easy and smooth. We were lucky enough to get an upgrade to a veranda. The room was beautiful, everything we expected. Except the bed, it was not very comfortable and the pillows were terrible. Half way through the trip we overheard someone else complaining about the pillows and saying they had asked for and received feather pillows so we did the same, which was a huge help. Which brings me to our main complaint.... the hospitality I guess you would call it. Whereas our room was attended to daily, in a timely fashion and adequately I would say we ran into our room steward no more than a dozen times IF that much on our 10 night cruise. We developed a great repore with a different steward from down the hall and he was the one we asked for pillows, chatted with, joked with and saw numerous times every day. He was not our steward but he really made the trip fun and we tipped him as if he had been ours. Other than him the only other crew members who put forth any effort to be friendly were the waitress and her assistant. They were fabulous. The crew for the most part was just off. We walked past crew members all day every day without being greeted with so much as a smile. We stood at a carving station at the buffet on 2 ocaissions and waited for a server to stop joking around within our sight and come out to carve the meat. It was like the entire crew was preoccupied by something else. We did happen to notice that a number of the officers had family onboard for the Holidays so perhaps that made nearly everyone else a little bit laid back as well. A huge step down from our first experience with Celebrity. In fact my husband has been on 2 Norwegian cruises and said they were at least comparable and we overheard another passenger saying that she found it comparable to Princess. Yikes. Big price differences.
Dinner in the main dining room was always quite good, although there was one night we skipped because there was nothing that intetested us on the menu. We did enjoy the evening chic nights and wish more people would dress up. Breakfast in the dining room was not bad but they did mess our order up 3 or 4 times! Food in the buffet was good but it seemed to be closed a lot more often than we expected it to be. We did enjoy the grill out by the pool for lunch numerous times. We did not try any of the specialty dining.
We were very happy with everything except that the bed was not terribly comfortable and the pillows were aweful!! Ask for feather pillows!