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Queen Elizabeth Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
570 Reviews

Misleading Information in brochures and web, staff no better, gratuities bad,

Queen Elizabeth Cruise Review by Anne Harrington

10 people found this helpful
Trip Details
  • Sail Date: Jan 2020
  • Destination: Australia & New Zealand
  • Cabin Type: Balcony

Husbands special birthday and cunard was always on his bucket list.

First 5 days food was rubbish, dry and not as described on menu. The Lido was no better

Bar prices out of this world. Buy a drinks package, coffees, soft drinks or alcohol, they don't tell you in the book that you have to buy one for every one in your cabin !

What to wear in dining room, non gala evenings. Book says collared shirt, long trousers.

My husband was Refused Entry, in front of other passengers ! Lucky I was already at the table...as he was wearing a polo 3 button shirt a very expensive one at that. Why couldn't they just explain themselves, so that next time he would understand what they mean.

There were other men at the tables in similar and 2 nights later we witnessed the same thing on another passenger. Well trained staff, I don't think. Very very embarrassing

Free sauna and gym, according to a lot of the stafr, it is not free. But it is, depends who you talk to.

The last four days the food improved, but too late.

Staff seem to be on board under sufferance. Top Mark's to cabin steward. Top Mark's to shows and nightly dancing by passengers.

Beautiful ship, shame about the captain - the buck stops here. Where were you and your highly trained senior staff. The passengers - your customers - older generation, paid a lot of money to sail with you, you do realize that the majority would have held very senior positions in their lifetime and know the meaning value for money and how to treat customers. Some were incredulous.

A bit of a rip off. Never again cunard. Back to Holland America, value for money, friendly staff and make it clear what you are up for before you go .


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Cabin Review

Balcony

Very nice, good steward shower VERY small ok for us but I know that a lot of tall or larger men had to go to the showers in the gym

Great bed and lovely linen.

We were lucky with good neighb ours, friends had 'door slammers' next to them.

Like the electric jug in the cabin


Port & Shore Excursion Reviews


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Anne Harrington
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