Norwegian has been recommended to my wife and I over and over by family and friends. We have previously traveled on Carnival (4 cruises), Royal Caribbean (10 cruises) and Disney (2 cruises). Traveling on this Norwegian ship was the worst mistake we have ever made, in terms of traveling. Check-in at the port was good. We are from Tampa so we go out of this port quite a bit. Unfortunately our issues started after we walked on board. Upon arriving to the floor our room was on, we were greeted by a rushing staff member who almost tripped over us. No apology or anything. Then as we enter the room the smell of poop was throughout the entire room, thankfully we brought some air freshener spray! As we started unpacking some of our things we went to put our cash, passports and such in the safe to find that our safe was drilled out and did not work. We went down to the front desk and they didn't seem to care 1 bit. They were telling us that there was nothing the could do but they could store our things for us and that if we wanted to access it we would just need to come back to the front desk. Why in the world would I want to leave all of our valuables and travel documents with the front desk and wait (the lines were long the entire cruise) every time I needed to go into port? That was the start our our trip...

Bar Service: If you want to get a drink from ANY bar on board plan on waiting in line for a minimum of 20 minutes to get a drink and if you are on the pool deck, bring shoes because you will be standing on the hot deck for a while. Constantly my wife and I would just stand at the bar waiting, new guest would walk up at the right time and get there drinks but the many guests waiting for service go unnoticed.

Buffet: greasy, greasy, greasy, tasteless food and workers who could careless about cleaning the bar off and making sure the food is fresh and not crusted over. And if you ask for something that is empty plan on being ignored or just blown off. EVERYDAY! Read more