Everything from start to finish was fantastic on this cruise. The transfers between the airport and the hotel in Santiago, and between Santiago and Punta Arenas, were seamless. Embarkation and disembarkation were both a breeze. But the best part, by far, was the cruise itself. The ship was beautifully appointed, and offered all the latest technology. Our cabin was much larger than any that we've had on an ocean or river cruise, and very efficiently laid out. We were completely comfortable for the 16 nights. The food was absolutely fabulous, with plenty of selections at every meal, and a nice variety of vegetarian options. This isn't your typical cruise in that there is no entertainment, per se, although the crew did put on some pretty entertaining musical performances. Since we were on board over New Year's Eve, the hotel manager arranged a really fun celebration. But other than that, the entertainment was limited to lectures by the very knowledgeable expedition team, and the excursions themselves - so much better than playing bingo or watching a Newlywed Game! The nature of this cruise requires that you be very flexible and keep a positive attitude. There are a lot of unknowns with the weather, so plans can change very quickly. That's part of the fun! The expedition team and the rest of the crew were very organized and kept us well-informed of what to expect. Safety was always the first priority. Even though we had some bad weather days, the team managed to arrange landings that provided for absolutely spectacular interactions with wildlife, and incredible scenery. For most people, a trip to Antarctica is a once-in-a-lifetime adventure, so I would highly recommend trusting that experience to Hurtigruten and the MS Roald Amundsen.