We chose this cruise on the basis of previous happy cruises with HAL, a total of some eighty (80) days on Volendam x 2 , Westerdam and Konigsdam. The service, entertainment, and especially the food on those cruises were pivotal factors in selecting Noordam. We are bitterly disappointed in the Noordam cruise and it’s invisible on board management. I shall be writing to HAL CEO, Stein Kruse seeking an apology. Some points:-
We ate in Pinnacle for the Sal de Mer. The food was cold and the steak inedible.
Dining room fare was inevitably cold and the menus were very limited.
One starter was sweetbreads on apple tarte tatin!
Lido experiences were similarly mediocre, one toasted bagel was mouldy and it seems that few of the kitchen brigade can cook pasta.
In room dining was haphazard.
The ”special” lunch with the Captain was brunch served from 11AM ‘til Noon sharp.
The duelling pianists and BB King band were very good but why have a solo harpist in the main theatre? The cruise director was rarely seen.
Guest Services (sic) were palpably not interested in assisting passengers
HAL Club staff were rude and indifferent to our concerns for the OH&S of children.
Dress codes were never enforced -shorts, t shirts and sandals on gala nights!