CHRISTMAS CRUISE Abu Dhabi (22-12-2019 until 29-12-2019)
Everything started with the wrong foot (Family travel - Party of 11 originally, but only 9 arrived because my mother had an emergency surgery and stayed with my father) So the first thing we did before embarkation, we presented all the medical certifications, and we didn´t get the refund of the stateroom, but thay didn´t also give us the stateroom which was paid to use it, they wasted 2 days saying that they had no response from the land office and in that time the cabin was occupied by other people. Finally by our insistance, we gt the cabin 2 days later but nobody refunded those days wasted.
When you buy a drinking package, they force you to buy the same for all the cabin, even though they don´t drink whatever you are planning to drink, so in my case with me, my wife and my 2 children i had to spend 500 euros only to drink sodas. Ridiculous. And even if you buy it if one of the children want ice cream you have to pay it... When in other cruise lines IT IS ALWAYS COMPLIMENTARY.
Everything is a struggle and the place most visited is guest services, which is unpleasant and always treat you as a thief and always trying to take advantage of everything and never listening to the customer.
Every service that the cruise offers, such as bowling, F1 simulator, VR, etc, THEY ARE ALL EXTRA, in other cruises almost all of them are complimentary and again with all this Italian pirate line, it´s a disaster
About shore excursions is a mess, we had one handiccapped passenger in our group and they treated her like if she was cattle, never helping and without providing any service (By the way they got off the cruise 2 days early for this whole nightmare)
The disco is next to the kids club, so by the adults only time, you can see a lot of teenagers under 18 that are also drinking alcohol without any control or security, congratulations again to the mastermind of the ship
During the cruise they charge you a fee per person per week without notice and also when you complain, they don´t remove it unless you ask them to (70 euros per person per week) so is a bunch of money per cabin and also forcing you without asking. Even if you paid all the services and gratuitites in advance as we did.
The payment is another issue, the currency exchange from euros to usd they just steal 5% in exchange difference, and also the payments go through a machine, which is a mess, and if there is a bill that the machine doen´t take it, nobiody in the ship helps you or exchanges you the bill. They don´t even do transactions out of the machine. And they call it smart ship...
We had a nightmare and a hell of a week, so if you are planning to take this cruise, forget it, go with another cruie line which will be much better
About the cabin in the official video of the ship, they present the cabin in one way, specially the position of the beds (they come out from the wall) which leaves more room in the cabin. By the time you are there. Just 2 Beds One over the other (the classic one) over the sofa space, so the room was not spacious and also if we wanted to sit, we had to do it on our bed, there was no room for a couch. Misleading advertising on this people again...
The transportation to the island took all day. Total disorganisation and endless lines of passengers
Took the city tour provided by the ship...
Took a private tour WITHOUT A GUIDE !!! Because they could not provide it, even when i booked it 2 days before !!!!