Seems like Embarkation was our initial warning. We literally stood in line for registration in the Miami Cruise Terminal for over 2 hours. The lack of concern for the passengers became the theme of our cruise. Our first two ports, which were in Columbia, were canceled before the ship even sailed. How many passengers had booked this cruise for the Colombian ports? Based on the grumbling we overheard, a lot. This was very disappointing. The food offered in the buffet and the two main dining rooms was mediocre, at best. The only excellent meal we had on board was at the very expensive steak restaurant, which cost us $150. Our cabin had not been cleaned well before we boarded: lots of greasy hand prints on closet and cupboard doors. The back of the cabin door looked like it had not been cleaned for many cruises - don’t the stewards ever look there? We found fingernail clippings on our cabin’s sofa upon our arrival. Really! Our steward did make an effort after we brought these matters to his attention, but should we really have to tell the staff how to clean? Our cabin was comfortable for the two of us, it was a mini-suite with balcony. It would have been so much more comfortable if we’d have had more sturdy chairs on the balcony with a table conducive for drinks or meals. We just had a tiny little side-table that barely had room for two drinks, let alone a plate or book or anything else.
There was plenty of entertainment on board; we enjoyed the musical shows a lot. But that stinky Casino! Why make such a big deal about where people can smoke on the ship and then leave the doors to the casino open to stink the whole ship up with cigarette smoke? That smell was the first thing to greet us each day when we stepped out of our cabin. The staff is very well organized when it comes to ports and shore excursions. The ship’s excursions are pretty expensive, but well run. I would have appreciated a bottle of water on some of them. Is that too much to ask? The lecturers who gave presentations were very lacking in depth and breadth of their knowledge of the topics. Their presentations for the most part were shallow. Would we go again? Not on Norwegian, I’m afraid. There were just too many additional charges for every little thing: with no do-it-yourself laundry facilities, the charges for wash and fold were pretty high; Spa prices are high as expected, but the services were not really special - I get a much nicer pedicure at home for less money. My 14-day gel nails only made it a week. Again, the Spa services were not as special as their prices would suggest. The final straw was the lack of dark chocolate desserts - not even a dark chocolate bar could be found in the ship’s stores!