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Overrated., oversold..dated ship.. staff unprofessional... unorganized.. not a luxury ship at all. From the moment we boarded the ship( had to carry our carryon ourselves) we sensed something was not right. Although the weather stopped us from going to most of our ports, the crew certainly did not make up for what was lost. Finally got us to Dominican Republic( not planned) and they planned excursion only for 40 people ( ship held (295). So many of us wanted to finally get off the ship as we could not because if the weather. We asked the director to help us find another excursion and they simply would not help us. We had to find our own and transportation too Excuse was they could not get connect with any hotels or taxi service. In a manner of minutes we set everything up! It was bizarre. They just did not care. It just lacked in luxury as was advertised and sold. Compared to other ship lines we have been on Silverseas is really not top notch at all. The food was average. Service in the restaurants was very poor and communication with the staff was difficult. We had one server out of all, Jerry who was a professional and we tried to find him throughout the ship when we dined.. A wine tasting was planned one day at 11:15am? Why? Makes no sense. We even paid extra for La Dame restaurant which is highly overrated. No future trips will be planned with Silverseas.

Disappointing

Silver Wind Cruise Review by Ilenesm

6 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Caribbean
  • Cabin Type: Midship Veranda Suite
Overrated., oversold..dated ship.. staff unprofessional... unorganized.. not a luxury ship at all.

From the moment we boarded the ship( had to carry our carryon ourselves) we sensed something was not right.

Although the weather stopped us from going to most of our ports, the crew certainly did not make up for what was lost. Finally got us to Dominican Republic( not planned) and they planned excursion only for 40 people ( ship held (295).

So many of us wanted to finally get off the ship as we could not because if the weather.

We asked the director to help us find another excursion and they simply would not help us.

We had to find our own and transportation too

Excuse was they could not get connect with any hotels or taxi service. In a manner of minutes we set everything up!

It was bizarre.

They just did not care.

It just lacked in luxury as was advertised and sold.

Compared to other ship lines we have been on Silverseas is really not top notch at all.

The food was average. Service in the restaurants was very poor and communication with the staff was difficult.

We had one server out of all, Jerry who was a professional and we tried to find him throughout the ship when we dined..

A wine tasting was planned one day at 11:15am?

Why?

Makes no sense.

We even paid extra for La Dame restaurant which is highly overrated.

No future trips will be planned with Silverseas.
Ilenesm’s Full Rating Summary
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Cabin Review

Midship Veranda Suite
Cabin DV
Although a bit dated, the size is fine.
Would hv preferred a shower vs shower in the tub.
Deck 7 Suite Cabins

Port & Shore Excursion Reviews