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This cruise was chosen to celebrate our engagement and as an early honeymoon. The fact that we were due to enjoy New Years Eve celebrations in Hong Kong including the expectation of fireworks the world has watched year after year. Instead no contingency plans were in place to make alternative options available and in fact many people who had made their own plans were impeded in attending these activities by not releasing passports or providing adequate information on port locations etc. Guest engagement was minimal by most of the crew - with only a small handful of staff demonstrating any concern or interest in guest satisfaction. Having provided feedback on a number of occasions throughout the cruise regarding concerns such as customer service, incorrect charges added to account, incorrect food items served, food hygiene standards disregarded by staff in Horizon Court, lack of Guest safety and well-being concerns, provision of fresh water at passenger expense, .... little follow up was shown apart from a request from the Hotel Maitre D' for a meeting to allow me to expand on my concerns. The only outcome from this meeting was to have the additional charges removed from our account and the apology from one member of crew who was held responsible - seemed very unfair given she is only able to work within her capability and the equipment available to her. She showed me personally on the next purchase that she need to swipe my card 3 times before it indicated my premium drinks package (word of advice - check your account daily). The internet is snot work anything.... without access to personal mobile data not even emails were accessible! WE resigned ourselves to utilising it for personal messaging on the ship between ourselves and other passengers and it wasn't even adequate for this task.

Disappointing responses when concerns were raised!

Diamond Princess Cruise Review by Bronzki

9 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Asia
  • Cabin Type: Balcony
This cruise was chosen to celebrate our engagement and as an early honeymoon. The fact that we were due to enjoy New Years Eve celebrations in Hong Kong including the expectation of fireworks the world has watched year after year.

Instead no contingency plans were in place to make alternative options available and in fact many people who had made their own plans were impeded in attending these activities by not releasing passports or providing adequate information on port locations etc.

Guest engagement was minimal by most of the crew - with only a small handful of staff demonstrating any concern or interest in guest satisfaction.

Having provided feedback on a number of occasions throughout the cruise regarding concerns such as customer service, incorrect charges added to account, incorrect food items served, food hygiene standards disregarded by staff in Horizon Court, lack of Guest safety and well-being concerns, provision of fresh water at passenger expense, .... little follow up was shown apart from a request from the Hotel Maitre D' for a meeting to allow me to expand on my concerns. The only outcome from this meeting was to have the additional charges removed from our account and the apology from one member of crew who was held responsible - seemed very unfair given she is only able to work within her capability and the equipment available to her. She showed me personally on the next purchase that she need to swipe my card 3 times before it indicated my premium drinks package (word of advice - check your account daily).

The internet is snot work anything.... without access to personal mobile data not even emails were accessible! WE resigned ourselves to utilising it for personal messaging on the ship between ourselves and other passengers and it wasn't even adequate for this task.
Bronzki’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC
cabin was basic but clean ... some areas are starting to look aged with bandaid repairs sand maintenance.
Disappointing that fresh water is not provided or included in basic cabin amenities apart from one small bottle on arrival.
Lido Deck Inside Cabins, Balcony Cabins