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Unbelievably poor communication from start to finish. Even our travel agent got so terribly frustrated with either poor or wrong information. This was a discovery cruise to Antartica including the Falkland Islands and South Georgia Island. No maps were provided to let us know where we were during the cruise; the TV info page map was illegible. Maps were provided at the end of the cruise if you asked for them. We were often given about 10 minutes notice when our excursion was to occur (very difficult b/c of having to put on so much clothing.) The submarine that was highly promoted could not be used because of software problems; one big reason many of us chose this very expensive cruise line. When completed this all inclusive cruise line cost us over $58,000. We expected so much more than we got. This was to be our last grand cruise. With the helicopters, once we were in the air we were told we could not go inland because of rescue concerns; seeing the typography of Antartica is something that was important to me. I was duped into going on another helicopter ride which covered the same area as before; we were told it would be a different locale-it wasn't. Total cost for my wife and me - $2780.00. The price was listed as $585 per person and we were charged $695.00/pp. There was no info on the price change onboard . I asked for a price adjustment on the helicopter rides to no avail. This was deceitful. Service personnel were fantastic, were personable, and worked so hard for passengers. Their problem was lack of proper training. The dining establishments provided meals which were of much less quality than other luxury cruise lines. The observation lounge only provided tea and coffee and the seating was uncomfortable. The main lounge also had very uncomfortable seating. The lounge piano and singer were terrific, but there was not much else provided of any professionalism for the entire 19 days. Michelle in the lounge bar was delightful, professional, and competent. The sites were amazing and the young Discovery team members were professional, educated and informed about their subjects. The penguins, seals, whales and birds were such a treat to see in their habitat. We are experienced cruisers on luxury cruise lines (over 13) with Scenic being the most expensive, by far. We expected so much more and did not receive it. We will certainly recommend to our travel agent and the country-wide association that she belongs to to not recommend Scenic to their clients. Seabourn, Silversea, and Regent are far better choices; they, at least, are able to communicate the issues you need to know.

Incompetent communication led to much disappointment

Scenic Eclipse Cruise Review by DECARuss

9 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Antarctica
Unbelievably poor communication from start to finish. Even our travel agent got so terribly frustrated with either poor or wrong information. This was a discovery cruise to Antartica including the Falkland Islands and South Georgia Island. No maps were provided to let us know where we were during the cruise; the TV info page map was illegible. Maps were provided at the end of the cruise if you asked for them. We were often given about 10 minutes notice when our excursion was to occur (very difficult b/c of having to put on so much clothing.)

The submarine that was highly promoted could not be used because of software problems; one big reason many of us chose this very expensive cruise line. When completed this all inclusive cruise line cost us over $58,000. We expected so much more than we got. This was to be our last grand cruise.

With the helicopters, once we were in the air we were told we could not go inland because of rescue concerns; seeing the typography of Antartica is something that was important to me. I was duped into going on another helicopter ride which covered the same area as before; we were told it would be a different locale-it wasn't. Total cost for my wife and me - $2780.00. The price was listed as $585 per person and we were charged $695.00/pp. There was no info on the price change onboard . I asked for a price adjustment on the helicopter rides to no avail. This was deceitful.

Service personnel were fantastic, were personable, and worked so hard for passengers. Their problem was lack of proper training. The dining establishments provided meals which were of much less quality than other luxury cruise lines. The observation lounge only provided tea and coffee and the seating was uncomfortable. The main lounge also had very uncomfortable seating. The lounge piano and singer were terrific, but there was not much else provided of any professionalism for the entire 19 days. Michelle in the lounge bar was delightful, professional, and competent.

The sites were amazing and the young Discovery team members were professional, educated and informed about their subjects. The penguins, seals, whales and birds were such a treat to see in their habitat.

We are experienced cruisers on luxury cruise lines (over 13) with Scenic being the most expensive, by far. We expected so much more and did not receive it. We will certainly recommend to our travel agent and the country-wide association that she belongs to to not recommend Scenic to their clients. Seabourn, Silversea, and Regent are far better choices; they, at least, are able to communicate the issues you need to know.
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Cabin Review

Cabin
Very modern and well appointed in many ways, but it must have been designed tall Nordic pashsengers. I'm 5'4" and could not reach the closet coat racks or the robe hooks in the bath. The sitting area was uncomfortable and very tight (for this price range.) The seating in our room and in the public lounge had such a large depth that my wife and I sat with our legs straight out. We eventually asked for two more bed pillows to put behind us. We couldn't do this in the public lounge. The bath was modern with a strange sink but usable. We loved the shower. The bed was terrific as were the pillows provided.