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Scenic Eclipse Review

-- / 5.0
Editor Rating
19 reviews
3 Awards

Incompetent communication led to much disappointment

Review for Scenic Eclipse to Antarctica
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DECARuss
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Dec 2019
Cabin:

Unbelievably poor communication from start to finish. Even our travel agent got so terribly frustrated with either poor or wrong information. This was a discovery cruise to Antartica including the Falkland Islands and South Georgia Island. No maps were provided to let us know where we were during the cruise; the TV info page map was illegible. Maps were provided at the end of the cruise if you asked for them. We were often given about 10 minutes notice when our excursion was to occur (very difficult b/c of having to put on so much clothing.)

The submarine that was highly promoted could not be used because of software problems; one big reason many of us chose this very expensive cruise line. When completed this all inclusive cruise line cost us over $58,000. We expected so much more than we got. This was to be our last grand cruise.

With the helicopters, once we were in the air we were told we could not go inland because of rescue concerns; seeing the typography of Antartica is something that was important to me. I was duped into going on another helicopter ride which covered the same area as before; we were told it would be a different locale-it wasn't. Total cost for my wife and me - $2780.00. The price was listed as $585 per person and we were charged $695.00/pp. There was no info on the price change onboard . I asked for a price adjustment on the helicopter rides to no avail. This was deceitful.

Cabin Review

Very modern and well appointed in many ways, but it must have been designed tall Nordic pashsengers. I'm 5'4" and could not reach the closet coat racks or the robe hooks in the bath. The sitting area was uncomfortable and very tight (for this price range.) The seating in our room and in the public lounge had such a large depth that my wife and I sat with our legs straight out. We eventually asked for two more bed pillows to put behind us. We couldn't do this in the public lounge. The bath was modern with a strange sink but usable. We loved the shower. The bed was terrific as were the pillows provided.

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