This was our 22nd cruise with Princess since 2008. We have been loyal to Princess because we like the itineraries, and (in the past) have had great service. We have filled out the post-cruise online survey and would like to include the following comments:
Condition of the ship:
We enjoy the format of the older ships, primarily the promenade decks. However, because a ship is old does not mean it should be rundown. The Grand Princess was in terrible shape. I have never seen so much rust on a cruise ship as this one. Many scuppers on the promenade deck were plugged causing small local puddles on the deck. I would guess about 10% of the deck caulking was rotted away.
There was a general announcement to all passengers at 1:00 pm on embarkation day that our staterooms were ready. When we entered, the bed was not yet made, Bed linens were piled on the unmade bed. None of the literature normally found on arrival was in the room. We were told later there was a Coast Guard drill that may have slowed down the readying of the rooms, and that is acceptable. But if the rooms are not ready, then don’t make a general announcement that they are ready. That leaves a very bad first impression.
A new set of robes and drinking glasses in the stateroom bar area and bathroom were brought into our cabin the day before we were scheduled to disembark. The clean robes were hung in the back of the closet amongst our clothing. This leaves me to believe a similar practice was done in our stateroom before we boarded. This could be a serious health issue. How could we be sure our glasses were not used by previous guests before we entered the stateroom?
On the outbound portion of the voyage, our stateroom was not cleaned before 1:30 pm. In all fairness, on the return from Hawaii, our stateroom was cleaned before 9:00 am, so we assumed the attendant rotated his schedule to accommodate all passengers under his responsibility. We believe the stateroom attendants have in recent years, been given more staterooms to attend to and there are not enough attendants to get what is needed to be done in a timely manner.
Aside from the two issues mentioned, the attendant did a very good job. He checked if everything was satisfactory whenever we encountered him in the corridor. We just feel he has has been given too much to do in too little time.
Rented a car and drove up to Volcanoes National Park.
Drove in and Parked at ImPark.
Very smooth embarkation
Rented a car and drove to the North Shore. Lunch at Turtle Bay
Ship arrived late due to weather. Did not go ashore.