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Carnival Dream Review

4.5 / 5.0
Editor Rating
1920 reviews
7 Awards

Some of the best service experienced on a Carnival cruise

Review for Carnival Dream to the Western Caribbean
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10+ Cruises • Age 60s

Rating by category

Public Rooms

Additional details

Sail Date: Jan 2020

First of all the ship may be older but it was definitely clean. There were staff everywhere cleaning the windows, bannisters, up on the Lido, etc. Everyone had a smile,

Our dinner service was amazing. We were scheduled for anytime dining. We sat at table # 100 in the Crimson Restaurant. We were served by Richard, Alberto and Lorenz. Richard was the lead waiter and managed our table service flawlessly even though he was also managing a table of 17, simultaneously as well as several other tables. He had the biggest load of tables the nights we dined with him (four). Always with pleasure and a smile. His sense of management of food and beverage delivery was uncanny and executed with precision. He motivated his two team members, Alberto and Lorenz which they each demonstrated individually their knowledge of great service delivery, both outstanding and equally would support them in becoming waiters. The team moved about effortlessly as they managed all the different requests, not one table left behind as we watched around us. Richard remained positive, motivating, creative in solving dietary needs (we witnessed this), his team trusted him, evidenced by their respect of him. He has a keen sense of his customers and anticipated our needs. He placed his customers at ease as he engaged both the mature and young alike such that we saw him receive both accolades and hugs from his guests.

Lorenz and Alfredo both were attentive, offering suggestions and on top of the table service. Both friendly, fun and engaging. They greeted us by name, as did Richard, asked about our day, shared a bit about themselves which allowed for a meaningful connection which extended the pleasure of dining in the the Crimson Restaurant each night.

Cabin Review

5 Helpful Votes

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