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Carnival Dream Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,934 Reviews

Some of the best service experienced on a Carnival cruise

Carnival Dream Cruise Review by belgadoc

4 people found this helpful
Trip Details
  • Sail Date: Jan 2020
  • Destination: the Western Caribbean

First of all the ship may be older but it was definitely clean. There were staff everywhere cleaning the windows, bannisters, up on the Lido, etc. Everyone had a smile,

Our dinner service was amazing. We were scheduled for anytime dining. We sat at table # 100 in the Crimson Restaurant. We were served by Richard, Alberto and Lorenz. Richard was the lead waiter and managed our table service flawlessly even though he was also managing a table of 17, simultaneously as well as several other tables. He had the biggest load of tables the nights we dined with him (four). Always with pleasure and a smile. His sense of management of food and beverage delivery was uncanny and executed with precision. He motivated his two team members, Alberto and Lorenz which they each demonstrated individually their knowledge of great service delivery, both outstanding and equally would support them in becoming waiters. The team moved about effortlessly as they managed all the different requests, not one table left behind as we watched around us. Richard remained positive, motivating, creative in solving dietary needs (we witnessed this), his team trusted him, evidenced by their respect of him. He has a keen sense of his customers and anticipated our needs. He placed his customers at ease as he engaged both the mature and young alike such that we saw him receive both accolades and hugs from his guests.

Lorenz and Alfredo both were attentive, offering suggestions and on top of the table service. Both friendly, fun and engaging. They greeted us by name, as did Richard, asked about our day, shared a bit about themselves which allowed for a meaningful connection which extended the pleasure of dining in the the Crimson Restaurant each night.

Each night as we entered the Crimson Restaurant, at the entry there was a female staff by the name of Kamille. She always greeted the guests with a welcoming smile and a "hello" first which made us feel welcomed and excited to dine there. She was conversational, remembered our names, helped us use the app for dining reservations. Over the four nights during our dining, we watched her engage guests with a genuine, not forced friendliness that really made the start of the evening happy for ourselves and the other guests we watched her interact with. She is a gem.

The bar service at the Atrium and also at the aft pool needs mentioning. First, in the Atrium bar. Both Nina and Vera were outstanding. They multitasked numerous requests all the while with a smile, a witty comment and outstanding drink service. Each night we were greeted by them they engaged us in conversation with themselves and other guests creating a fun vibe that made you want to partake, try new drinks, meet new friends. We looked forward to going down each night before dinner. We also want to mention Alexandra. She covered down in the Atrium bar as well as the coffee bar. We had the same experience with her as well.

Not to forget, Maria in the SPA was the most educated and professional spa treatment provider we have experienced on a Carnival Cruise. Our expectation after several Carnival Cruises is a masseuse with some experience, some interaction, pleasant. Maria exceeded this expectation. She was knowledgeable about our concerns, offered several treatment options based on our concerns and not trying to "upsell" a service or a product. She was kind, friendly and most of all gentle. Her knowledge made us feel confident we were receiving a good product.

Our room was immaculate, likely the cleanest in recent memory of any cruise on any cruise line we have taken. No dust as is often found on shelving, no lint on the floor, no weird or odd stains in the bathroom or tub. We were on the 7th floor,. # 7235 and Habibe was our steward. He immediately greeted us when when approached our room, handed us his card and offered to have us call him with any issues or request. Upon entering, we noted the cleanliness, actually spotless environment. There was ice in the bucket which continued daily. Each day he greeted us with a smile, was swift and efficient in providing us with a clean room. He invited interaction with him rather than having to encourage him to speak and engage which made it meaningful for us to get to know him, and vice versa. Sweet and kind.

Lastly, at the pool bar, Vijay greeted us each time he saw us, even if we were simply passing by. He remembered our drinks, by the way, were great. He was outwardly friendly, engaging and fun. Super sweet!

The cruise director was ok, not passionate, did what he had to do. We had a medical emergency that required us going back to Galveston. He could have turned the guest energy around but he did not appear motivated. We saw most of the guest take this in stride, the Captain explalned everything which chilled the vibe well. Carnival gave all the guests a 20% discount on our next cruise.

We didn't get to go to Cozumel, went to Progreso which was just ok. Overall it was still a lot of fun. The guests were friendly, not uptight.

We ate at Bonsai Sushi. Service was not so good, maybe we hit them on a bad night. Atrium music groups and also the Ocean Plaza games, trivia and dancing was fun. The fun squad did a good job.

It was too cold for the pool or being outside.

Embarkation was a fly thru: super easy.

Disembarkation improved, had staff at the elevators to monitor. We did take the Carnival bus to the airport. No big issues there except we had to wait for a guest who never showed up which did delay are departure but did not affect our flight.

We have another Carnival cruise coming up end of April. Stay tuned.

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