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Intro This was our first Princess cruise, having sailed previously with Carnival and P&O Australia (loyalty recognition rocks!). Pre-Cruise We had booked through Princess Cruise Planner and unfortunately this caused all of the issues we experienced on the trip. Due to his error he had to cancel our booking and rebook, which then lost our cabin and he couldn’t get it back. We ended up on the guarantee list and was allocated a cabin about 10 days prior to departure. However, the main issue caused was that we had booked a vow renewal package as it was our 10-year anniversary while on the cruise. While he assured me, it had been transferred (and two subsequent calls to the contact centre also confirmed this) when we arrived there was no letter about it. While the guest services team on board offered to investigate it, we ended up not having it. I was very upset as if someone had told me it was cancelled; I would have simply rebooked it in the required timeframe. Embarkation This was very straight forward and seemed well organised. The wait was not long, and we were on the ship and having lunch within 45min of arriving at the port. The muster drill was held at 5pm and for us was in the casino (muster station B). We got there 30min early as my husband needed to sit and we couldn’t afford to not get a chair. However, we needn’t have worried as there was lots of seats. I was surprised that it was only an audio recording we listened too and watched a crew member put on a life jacket. The video in cabin seemed to be longer / more informative. But not complaining as it was one of the best in the terms of inside, with seats and not needing to bring the life jacket! Cabin (P302) This was a mixed bag for us – having lost our cabin due to Princess Consultants error we ended up on the guarantee list of a sold-out holiday cruise. We ended up with an Ocean view cabin on deck 5 (which is an upgrade from the obstructed view we paid for). However, it was at a junction of the ship and therefore the entryway was very narrow – 63 cm (the room service staff had to turn the tray to carry it into the room!) This was an issue for us as even though we have the most compact mobility scooter especially designed for travel it would not fit through the door without being completely disassembled. This meant we couldn’t use it easily and ended up limiting our activities on the ship. The cabin steward Alen was so fantastic – in addition to being top notch at doing his role he we had a chat every day and on formal nights he made sure to find us so he could take photos for us while all dressed up. The cabin itself was fine, no issues apart from the fridge not working. We didn’t even think to let Alen know but he must have worked it out as maintenance came and fixed it. The location was great – a short walk to get coffee and close to the lifts. We were concerned that it might be noisy, but we slept through the New Years Eve party that was held in the Piazza and never heard a peep. Food Due to dietary issues and preference we are very fussy eaters. We have struggled on other cruise lines but not on Princess. The food was outstanding - lots of choice, good quality and delivered hot. We had traditional dinning at the early sitting and had a great serving team (Joven and Richard). Nothing was a bother; they knew our habits and always gave great recommendations. We either had room service or went to the buffet for lunch. Happy with both – room service would have got rave reviews except on the last sea day I got burnt chicken tenders and cold chips. Earlier in the cruise the food was perfect, although once we had an almost hour wait. This was an anomaly as most other days it was fine. One thing to note – on the days it was rough they had a reduced menu as they were unable to use the fryers for safety reasons. Not really a food issue but we were assigned the Botticelli restaurant which could only be accessed via deck 7. This meant we had to go up from 5 to 7, walk to the other end of the ship and then down to 6. In general, this would have been ok but for a person with mobility issues this was a real hassle. Considering we had multiple notes / flags on our account re mobility and completed the special needs form it would have been great if we had been put in a different dinning room. I know we could have gone to anytime dinning but our next table people were so fantastic we didn’t want to leave them. Entertainment Like food, this is very subjective. We enjoyed the shows and the guest entertainers seemed well received. If you ever get the chance to see Jon Darsk do it! Even if you don’t like classical music he is a flamboyant pianist entertainer and you can not help but admire his skill. The standout for us was the Pop Choir – Jeremy the Asst Cruise Director was our Choir master and it was a such a positive & affirming experience. By the end of the cruise we were on nodding acquaintance with most of the 70 participants. The negative was the lack of seating in public areas - particularly the piazza. On previous cruise lines we have spent a lot of time listening to music in lounges but on the Ruby we often could not find seats in venues. We missed a number of events because of this - the must do events required arriving 45-30 min early. Excursions We had one excursion cancelled by Princess (in Hobart) but the Melbourne one was great. I understand the comments re price of ships tours, but for us the quality of the experience made it worth it. With mobility issues these were catered for and made the excursion more relaxed and comfortable for us. Disembarkation We had wheelchair assistance and booked a transfer via Princess. Everything went super smooth – we were off the ship and at the airport within an hour of our call time. Overall We had a great cruise and subsequently booked the for the next 2 years. We had some limited medallion features rolled out on our cruise and can’t wait for the full experience. Our little issues did put a damper on some of the experience, but I know I was not forward in expressing my disappointment or advocating for ourselves.

I don't want to go back to work...can I just live on the ship?

Ruby Princess Cruise Review by sweetp12

Trip Details
Intro

This was our first Princess cruise, having sailed previously with Carnival and P&O Australia (loyalty recognition rocks!).

Pre-Cruise

We had booked through Princess Cruise Planner and unfortunately this caused all of the issues we experienced on the trip. Due to his error he had to cancel our booking and rebook, which then lost our cabin and he couldn’t get it back. We ended up on the guarantee list and was allocated a cabin about 10 days prior to departure.

However, the main issue caused was that we had booked a vow renewal package as it was our 10-year anniversary while on the cruise. While he assured me, it had been transferred (and two subsequent calls to the contact centre also confirmed this) when we arrived there was no letter about it. While the guest services team on board offered to investigate it, we ended up not having it. I was very upset as if someone had told me it was cancelled; I would have simply rebooked it in the required timeframe.

Embarkation

This was very straight forward and seemed well organised. The wait was not long, and we were on the ship and having lunch within 45min of arriving at the port.

The muster drill was held at 5pm and for us was in the casino (muster station B). We got there 30min early as my husband needed to sit and we couldn’t afford to not get a chair. However, we needn’t have worried as there was lots of seats. I was surprised that it was only an audio recording we listened too and watched a crew member put on a life jacket. The video in cabin seemed to be longer / more informative. But not complaining as it was one of the best in the terms of inside, with seats and not needing to bring the life jacket!

Cabin (P302)

This was a mixed bag for us – having lost our cabin due to Princess Consultants error we ended up on the guarantee list of a sold-out holiday cruise. We ended up with an Ocean view cabin on deck 5 (which is an upgrade from the obstructed view we paid for). However, it was at a junction of the ship and therefore the entryway was very narrow – 63 cm (the room service staff had to turn the tray to carry it into the room!) This was an issue for us as even though we have the most compact mobility scooter especially designed for travel it would not fit through the door without being completely disassembled. This meant we couldn’t use it easily and ended up limiting our activities on the ship.

The cabin steward Alen was so fantastic – in addition to being top notch at doing his role he we had a chat every day and on formal nights he made sure to find us so he could take photos for us while all dressed up.

The cabin itself was fine, no issues apart from the fridge not working. We didn’t even think to let Alen know but he must have worked it out as maintenance came and fixed it. The location was great – a short walk to get coffee and close to the lifts. We were concerned that it might be noisy, but we slept through the New Years Eve party that was held in the Piazza and never heard a peep.

Food

Due to dietary issues and preference we are very fussy eaters. We have struggled on other cruise lines but not on Princess. The food was outstanding - lots of choice, good quality and delivered hot. We had traditional dinning at the early sitting and had a great serving team (Joven and Richard). Nothing was a bother; they knew our habits and always gave great recommendations.

We either had room service or went to the buffet for lunch. Happy with both – room service would have got rave reviews except on the last sea day I got burnt chicken tenders and cold chips. Earlier in the cruise the food was perfect, although once we had an almost hour wait. This was an anomaly as most other days it was fine. One thing to note – on the days it was rough they had a reduced menu as they were unable to use the fryers for safety reasons.

Not really a food issue but we were assigned the Botticelli restaurant which could only be accessed via deck 7. This meant we had to go up from 5 to 7, walk to the other end of the ship and then down to 6. In general, this would have been ok but for a person with mobility issues this was a real hassle. Considering we had multiple notes / flags on our account re mobility and completed the special needs form it would have been great if we had been put in a different dinning room. I know we could have gone to anytime dinning but our next table people were so fantastic we didn’t want to leave them.

Entertainment

Like food, this is very subjective. We enjoyed the shows and the guest entertainers seemed well received. If you ever get the chance to see Jon Darsk do it! Even if you don’t like classical music he is a flamboyant pianist entertainer and you can not help but admire his skill.

The standout for us was the Pop Choir – Jeremy the Asst Cruise Director was our Choir master and it was a such a positive & affirming experience. By the end of the cruise we were on nodding acquaintance with most of the 70 participants.

The negative was the lack of seating in public areas - particularly the piazza. On previous cruise lines we have spent a lot of time listening to music in lounges but on the Ruby we often could not find seats in venues. We missed a number of events because of this - the must do events required arriving 45-30 min early.

Excursions

We had one excursion cancelled by Princess (in Hobart) but the Melbourne one was great. I understand the comments re price of ships tours, but for us the quality of the experience made it worth it. With mobility issues these were catered for and made the excursion more relaxed and comfortable for us.

Disembarkation

We had wheelchair assistance and booked a transfer via Princess. Everything went super smooth – we were off the ship and at the airport within an hour of our call time.

Overall

We had a great cruise and subsequently booked the for the next 2 years. We had some limited medallion features rolled out on our cruise and can’t wait for the full experience. Our little issues did put a damper on some of the experience, but I know I was not forward in expressing my disappointment or advocating for ourselves.
sweetp12’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
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Cabin Review

Oceanview
Cabin OF
Very narrow entry way - 63cm which was narrower than the door (67 cm). Very quiet - got no hallway traffic as was in a corridor that ran parallel to the art gallery. Love the Princess bed!
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Port & Shore Excursion Reviews