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Crown Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,116 Reviews

Not Too Good on Crown Princess Christmas Cruise

Crown Princess Cruise Review by CruisinForYears

3 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: the Eastern Caribbean
  • Cabin Type: Mini-Suite with Balcony

Crown Princess is a beautiful ship, but not beautifully designed, it is all very bland in colors and finishes. One area looks like every other area. Nothing unique or memorable.

Cold, cold, cold ship.... cold in your state room, cold in the restaurant, cold in the common areas of the ship. Even with the 2 room thermostat’s set on high heat, the room remained extremely cold. It is a miserable environment to be so very cold for a 10 day cruise.

Anytime Dining..... the Concierge and staff of the dining room (Michaelangelo or DaVinci) will make you wait 40 minutes or longer for a seat if you do not want to sit with other couples. They often tell you that you could be seated almost immmediately if you will sit at a large table of people rather than a table for two. Treatment by Wait Staff not that good. We visited Michelangelo twice and never returned. We ate at the buffet where there was less drama. As for Crown Princess Anytime Dining... for a couple of two it is non-existent. Even when you tried to make a reservation, reservations were only available at 5:00, 5:15 and after 7:30.

State Room Servicing..... staff would often not come to the cabin if you were present in the cabin, so rather than servicing the cabin twice a day, it would only be once a day in the early evening. Sheets would not be changed half way through the cruise (5 days), so we had used, dirty sheets for the last 5 days of the cruise.

Theater Shows..... most cruises have a few theater musical singing and dancing shows. This cruise kicked off the week with an Opera and 1 musical. But there were many comics. So, Crown Princess does not get high marks for entertainment.

Pizza..... Carnival and Princess bragged about serving the best thin crust pizza. For Carnival it was definitely true on multiple cruises, but Princess it was definitely untrue. Pizza served was often cold and did not taste as good as they have in the past.

Buffet Meals..... it seems that there were less selections of food that you could eat. It also seems there was a lot of pork served during the 10 day cruise. The salad bar was very good. Would have been nice to have the option to put tune fish on the salad. Food overall at the buffet was OK, but not as good as past cruises. The way the buffets area were arranged on the Crown Price meant that by 5 pm it was difficult to find an available table near the buffet entrance. This problem was primarily caused by the inability to go directly from the buffet area to either side of the ship. It also is a possibility that folks were abandoning the dining room and heading to the buffet.

State Room Condition..... clean but extremely well worn. Bathtub bottom had numerous dark stains and there was grout that was turning black... I assume it was mold. Sofa cushions kept falling off the sofa. But, the bed had a soft topper that was much nicer than previous hard beds that were very uncomfortable. State room had 2 temperature control is units on the wall. We kept the temperature on the highest warm temperature, but it was always cold, cold, cold in the room. So cold, we had to order bathrobes and wear them inside the room at all times to stay warm. Patio door never locked properly because the handle was broken and could not be moved into a normal locking position. (I checked the door numerous time and the door was locked. One time the TV satellite would not work in port because of electronic interference, so Satellite TV was not available to watch if you decided not to leave the ship. Plenty of OnDemand TV shows to watch. Now, the show you were watching would pause every few minutes, so you would miss small segments of the show (this was an everyday occurrence). These were not live shows, but one stored on the ship to play when you wanted. This pausing also happened during Satellite TV Live Shows. Twice one of the TVs completely failed. The steward showed us how to unplug and then reconnect the TV to get it working again. Our in-room safe broke the second night in the room. It took 2 calls to Service to get someone to fix it which occurred the next day. Our toilet stopped working/flushing on two different days. It took about 3 calls to get this fixed on 2 different occasions. The light on the balcony never worked, but I did not call Maintenance because I am on a vacation. I felt as if no general maintenance should occur in the state rooms, and was up to the current resident of the room to get things fixed during their 10 days in the ship. Not Good!

Room Food Service..... Excellent. Food was ordered via Medallion App on the TV and delivered so fast. This area of the ship was managed and executed exceptionally. Job well done!

Effy Jewelry Shop..... rings seemed to be $5000.00 and over. I think most people on this cruise would leave these pieces behind - prices were just too expensive, especially when compared to similar items at various shops in the ports of call.

Medallion..... Works very well. I observed no faults at all. Very useful in terms of embarking on and disembarking off the ship during port calls. Originally, when we enrolled in the Medallion program, we were told that we would have a fast check-in and check-off the ship. This is a bit of misinformation because if 300 people were in the line to check-in, it still took 30-45 minutes of standing in a long line to check in. Same thing with getting off the ship. So, part of the lengthy process has been solved, but definitely not the entire process. There are some bad parts of the Medallion..... State Room staff would check to see if a passenger were in their state room, and not come to clean the state room as scheduled until the passenger(s) left the room. If the passenger(s) did not leave the room until 1:00 pm, then the state room staff were gone from the floor, so cleaning the room only occurred in the early evening. If you want to have the ice bucket filled in the morning or afternoon, you are out of luck. The GPS of the Medallion is being over-used by Room Service a tad. An example would be.... I ordered a sandwich one afternoon in my husband’s name. I remained in the state room while my husband walked around the ship. Room Service was trying to catch up with my husband, rather than bringing the food to the state room. Eventually, Room Service did contact me in the State Room asking if I would accept the sandwich. So, this is an example of the Medallion users going a little nuts. Another example of the Medallion problem is the kiosks in the common areas of the ship. The kiosks had a timeline of all event happening on the ship. I placed my medallion on the kiosks to check an evening out, and my name and photo never disappeared from the kiosk. It remained there for the entire evening. This is a violation of my privacy. The Medallion also keeps your full name posted on your state room kiosk. Again, this is another violation of my privacy. If a single woman were in a state room, why would she want her single full name posted on her door kiosk. The fact is, she would not want to advertise there was only one person, a woman, in the state room. On port calls, shop personnel would often ask for your ship card when you were making a purchase. We don’t have ship cards, we have a Medallion. Nobody from the Crown Princess bothered to notify any shop in port about the Medallions. So, this was a bit of a problem.

Bottom Line...... I am not sure that I want to go on another Princess Cruise. Extremely cold room, food and entertainment was uninteresting, lack of state room service, room having many issues, etc.


CruisinForYears's Full Rating Summary
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Cabin Review

Mini-Suite with Balcony

Way to Cold, way to many maintenance issues. See overall comments.


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