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The process for the muster and Haven on-boarding were HORRIBLE. Once past those, the Haven and overall cruise experience was fantastic. Norwegian ... we pay extra for the Haven, why do you cram Haven people into small hot rooms as part of the on-boarding and why do you schedule way too many people to fit into the theater for the muster? Please fix those processes. Once past that, loved the cruise and the Haven. Dining in the Haven was wonderful. Great food and service. Massages in the Haven were some of the best I have ever experienced. Food in the Garden Cafe was not all that great. Certainly not as good as other ships I have cruised on. Show 'Choir of Man' was by far the best show I have seen on a cruise. Comedian Mike was very good. When cruise was over, loved that they allowed us to lake our own luggage if we wanted. It awllowed us to leave the ship very quickly with no delay. NCL app used while on ship eats up an iPhone battery and there are many features missing ... like a simple map of the ship or ability to find the location of a place on the ship.

Great cruise ... horrible Haven on-boarding

Norwegian Escape Cruise Review by rfox0325

2 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Western Caribbean
  • Cabin Type: The Haven Spa Suite with Balcony
The process for the muster and Haven on-boarding were HORRIBLE. Once past those, the Haven and overall cruise experience was fantastic.

Norwegian ... we pay extra for the Haven, why do you cram Haven people into small hot rooms as part of the on-boarding and why do you schedule way too many people to fit into the theater for the muster? Please fix those processes. Once past that, loved the cruise and the Haven.

Dining in the Haven was wonderful. Great food and service. Massages in the Haven were some of the best I have ever experienced.

Food in the Garden Cafe was not all that great. Certainly not as good as other ships I have cruised on.

Show 'Choir of Man' was by far the best show I have seen on a cruise. Comedian Mike was very good.

When cruise was over, loved that they allowed us to lake our own luggage if we wanted. It awllowed us to leave the ship very quickly with no delay.

NCL app used while on ship eats up an iPhone battery and there are many features missing ... like a simple map of the ship or ability to find the location of a place on the ship.
rfox0325’s Full Rating Summary
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Cabin Review

The Haven Spa Suite with Balcony
Cabin H9
Loved the room and service. Very comfortable and plenty of room for two ... including shower . :-)
Deck 16 Suite Cabins

Port & Shore Excursion Reviews