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We love Windstar's other ships and wanted to try their large sailing ship for the itinerary Yachtsman Caribbean. Sadly this ship strongly disappointed. Ironically the ship had just come out of dry dock three weeks earlier but two of the sails were broken and couldn't unfurl each night. Also they refurbished the lounge and half of the cabins and left all the garbage piled up on the ship in plane view. Disgusting. Unlike previous cruises with Windstar where you felt like the crew was quite attentive to you and seemed to know you already by name, the crew on this itinerary (a Christmas sailing) was more involved with their families then with catering to the clientele-not one yacht club member even got a special invite dinner with a senior crew. The ship as a whole was old looking and just dirty. We often saw glasses strewn all over the place, dishes left out, towels left, etc. Never ever saw that on other ships by Windstar in fact normally there would be a staff swooping in to clean it up. The floors on the ship were dirty all the time. It just seemed like this cruise itinerary did not have enough crew-nothing was painted, cleaned, or polished daily unlike other Windstar cruises where we always see crew bustling around doing that. The excursions were poor and we had to wait a lot to get on tinders or our excursions were over booked and we were dropped. The ship also had never been in certain ports before so we had to wait 2 hrs to get off the ship due to customs hang ups and it delayed our Windstar excursions and then the excursions were shortened by them and we still paid the same price. To us it seemed that whoever set up our ship itinerary didn't allot for that customs processing time and then the crew didn't try to adjust their timings to come into port earlier so that clientele was able to do what they had paid for. Communication was very poor among ship staff we noticed unlike other Windstar cruises we have taken with them. The front desk staff seemed understaffed and clueless. When we called room service or to make a reservation for a restaurant 4 out of the 7 times we got an answering service and half the time they never called back. So one time our room service food came to us half wrong. We HATED the way the tinder location was set up. On all other ships you went out the back and got to sit in the lounge prior. Not this ship. You were crammed into the stairwell/elevator area and then when that over flowed we stood in the cabin hallways and blocked and clogged up everyone. It would have been a disaster if there was a fire. There were zero enrichment activities on this cruise itinerary which was unusual. We met none of the locals, heard none of their songs, learned nothing really of their culture that I couldn't google on my own. Way different than other trips. We love Windstar so we really hope this is just a fluke as our previous 5 cruises with them had none of these issues (we did Tahiti, Iceland, and 3 Caribbean before this). However with them making the Star yacht ships bigger and we saw their new layouts we are concerned.

Poor service & ship needs an overhaul

Wind Surf Cruise Review by laurieha

1 person found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Caribbean
  • Cabin Type: Suite
We love Windstar's other ships and wanted to try their large sailing ship for the itinerary Yachtsman Caribbean. Sadly this ship strongly disappointed. Ironically the ship had just come out of dry dock three weeks earlier but two of the sails were broken and couldn't unfurl each night. Also they refurbished the lounge and half of the cabins and left all the garbage piled up on the ship in plane view. Disgusting.

Unlike previous cruises with Windstar where you felt like the crew was quite attentive to you and seemed to know you already by name, the crew on this itinerary (a Christmas sailing) was more involved with their families then with catering to the clientele-not one yacht club member even got a special invite dinner with a senior crew.

The ship as a whole was old looking and just dirty. We often saw glasses strewn all over the place, dishes left out, towels left, etc. Never ever saw that on other ships by Windstar in fact normally there would be a staff swooping in to clean it up. The floors on the ship were dirty all the time. It just seemed like this cruise itinerary did not have enough crew-nothing was painted, cleaned, or polished daily unlike other Windstar cruises where we always see crew bustling around doing that.

The excursions were poor and we had to wait a lot to get on tinders or our excursions were over booked and we were dropped. The ship also had never been in certain ports before so we had to wait 2 hrs to get off the ship due to customs hang ups and it delayed our Windstar excursions and then the excursions were shortened by them and we still paid the same price. To us it seemed that whoever set up our ship itinerary didn't allot for that customs processing time and then the crew didn't try to adjust their timings to come into port earlier so that clientele was able to do what they had paid for.

Communication was very poor among ship staff we noticed unlike other Windstar cruises we have taken with them. The front desk staff seemed understaffed and clueless. When we called room service or to make a reservation for a restaurant 4 out of the 7 times we got an answering service and half the time they never called back. So one time our room service food came to us half wrong.

We HATED the way the tinder location was set up. On all other ships you went out the back and got to sit in the lounge prior. Not this ship. You were crammed into the stairwell/elevator area and then when that over flowed we stood in the cabin hallways and blocked and clogged up everyone. It would have been a disaster if there was a fire.

There were zero enrichment activities on this cruise itinerary which was unusual. We met none of the locals, heard none of their songs, learned nothing really of their culture that I couldn't google on my own. Way different than other trips.

We love Windstar so we really hope this is just a fluke as our previous 5 cruises with them had none of these issues (we did Tahiti, Iceland, and 3 Caribbean before this). However with them making the Star yacht ships bigger and we saw their new layouts we are concerned.
laurieha’s Full Rating Summary
Enrichment Activities
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Cabin Review

Suite
Cabin S
The cabin had a bathroom doorknob that was ready to fall off the entire time were on the ship and they (after 5 complaints to different people) said they couldn't fix it while we were on board. Off and on smells of cigarette smoke would waft into the room. Our room had not yet been renovated-it was like they only did part of the ship and then ran out of time to finish.
Deck 3 Outside Cabins, Suite Cabins

Port & Shore Excursion Reviews