I choose this cruise as it was a large group booking. The ship was absolutely beautiful, the attention to detail in the construction and decor was apparent throughout. There are so many areas to take pictures. This is where the beauty ended.
This was my first time cruising with MSC and I will never cruise with them again. The level of customer service was horrific. First thing you should know is that everything is based on your package and not your room. I paid for an ocean view and my friends paid for a balcony. because we opted for the Bella package we received what I called sub service.
My room was an obstructed view, some of my group who actually paid less for an interior were upgraded to better rooms than myself because they had the Fantasica package, How does that make sense? I honestly felt that MSC nickled and dimed us for everything. Shows, Food, and Excursions. They weren't honest in their operations.