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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Very disappointing

Norwegian Jewel Cruise Review by Ellamilyizzy

4 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: Australia & New Zealand
  • Cabin Type: Balcony

We paid top dollar for this average cruise. Had previously been on a Celebrity Cruise and thought the food was bad but nothing could compare to the slop on this ship. Poorly cooked and presented, mostly stone cold and very little supervision from staff. Children digging their hands in the food and not being deterred by staff.

Had to send food back in one of the paid restaurants ( food overall was average and then had to pay 20% surcharge plus a tip for average food). Ended up cancelling the restaurants covered by our dining package and eating for free at Tasrs Palace and Azura where the food and service were much better.

Nowhere decent to get a coffee except the swill at Starbucks, which you had to pay for.

Entertainment-average. Activities- poor. Staff- very friendly. Excursions- great if you want to spend hours on a bus going to wineries to try wines Aussies can get cheaper in any Dan Murphy’s. Too many sea days. Pools- only 2 small pools for 2,500 people and they were netted off half the time.

We found the only games room-10 tables and a motley assortment of half a dozen games for 2,500 people. Library not staffed most of the time. Activities pathetically organised and not worth participating in.

Bars small and crowded and music too loud for the venues, causing people to shout.

Very poor value for money overall.

Ellamilyizzy's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review


Very cramped cabin. Had to take turns to get dressed, use the wardrobes etc. Useless, uncomfortable sofa bed taking up too much space.

Port & Shore Excursion Reviews


Small city. Not a lot to do. Long bus ride charging $20 into town. Return bus not well organised.


Went to Kelly Tarlingtons Aquarium. Very poor arrangements for getting there without a car. Not a lot to do in Auckland on a very short shore day.

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