• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Celebrity Infinity Review

4.0 / 5.0
Editor Rating
1650 reviews
20 Awards

Very Disappointing

Review for Celebrity Infinity to the Western Caribbean
User Avatar
karalone
10+ Cruises • Age 50s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Jan 2020
Cabin: Deluxe Ocean View with Balcony 2A

I love cruises and this was my 11th one but 1st one on Celebrity. I was very surprised at the lack of helpfulness of most of the staff. They all seemed pretty unhappy. When a question was asked they were abrupt and cold. No smile or nothing. I actually felt I was bothering them when I asked even the simplest question like "is this the direction for the buffet? or do you have a safety pin?". Also the upsell was terrible. At every corner someone was standing around saying, get the drink package, get spa services, etc.

The drinks were extremely watered down for the price.

Also my room attendant never once introduced himself (we had to guess he was the guy saying good morning sometimes when we passed by" and one day he FORGOT to clean the room. I had to call at about 3:30pm. Since he was undercover I could not request anything from him so I got my own ice, water, etc.

Cabin Review

Deluxe Ocean View with Balcony 2A

Nice. Great view. No complaints

Port Reviews

Miami

Nice open air bus

80 Helpful Votes

Find a Celebrity Infinity Cruise from $859

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.