I love cruises and this was my 11th one but 1st one on Celebrity. I was very surprised at the lack of helpfulness of most of the staff. They all seemed pretty unhappy. When a question was asked they were abrupt and cold. No smile or nothing. I actually felt I was bothering them when I asked even the simplest question like "is this the direction for the buffet? or do you have a safety pin?". Also the upsell was terrible. At every corner someone was standing around saying, get the drink package, get spa services, etc.
The drinks were extremely watered down for the price.
Also my room attendant never once introduced himself (we had to guess he was the guy saying good morning sometimes when we passed by" and one day he FORGOT to clean the room. I had to call at about 3:30pm. Since he was undercover I could not request anything from him so I got my own ice, water, etc.