Our first cruise: Celebrity Summit. I had contacted Celebrity with concerns and as of Oct '04 (five months later) have not heard back from them. Poor customer service!
First, we paid for the Concierge Class, not just for the balcony, but for the service. It was our stateroom attendant's first cruise and he was clueless. I spent my own vacation time trying to educate him that champagne should not be left on the small table for three days after being opened. He would not remove it. As far as room service goes, I had looked forward to picking up the phone and getting shrimp cocktails in the afternoon. Three out of four times I called, I was told that shrimp was being offered at dinner and that it would not be available for us in the afternoon? Then why print it on the menu? Canapes that were left in the rooms were room temperature, not a good thing for caviar and cream cheese. Who knows how long they had been warm?
There were dark stains on the room carpet. We had to repeatedly ask for our promised assortment of pillows to choose from. Flowers in a vase were wilted when we came on board and were probably not changed for the next occupants when they arrived. Our toilet seat had peeling paint and was not repaired or replaced. I would never recommend the highly touted Concierge Class to anyone. Get a room with a balcony on the deck below,it would be a much better value.