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We have sailed with Norweigan Cruise lines many times in the past, but this will probably be the last time. I almost considered cancelling this cruise after i read the reviews for this ship. Unfortunately most of the negative comments turned out to be true. The embarkation was the worst i have ever experienced. They requested that all the passangers be aboard the ship by 1:00 PM as they planned on sailing at 3:00. They actually didn't leave till almost 5:00 PM. When we arrived at the dock at 11:00 AM we were greated with several hundred people who had already arrived to check in and they were was sitting around. We were put into a que to process our papers. We stood in the line until about 12:30 when they finally started to check the papers. Unlike all other cruise lines I have been on there was only 2 agents doing the check in. Finally about 1:30 we were allowed to board the ship. Since their dock facility appeared to be temporary they had no ability to take the photos for the ships card or make adjustments to previously submitted information. This had to be done at guest services which as typical was a zoo with long waits. Thank god for the cabin attendant that was filling in for our regular cabin stewart who was getting the luggage as he was extremely helpful. He got us all the items that were sup[posed to already be in the cabin as had been requested including distilled water for the CPAP machine, extension cord for machine hookup, towels, ice bucket and numerous other items routinely found in the cabin upon arrival. In Norweigan's quest to add more cabins they appeared to make the cabins narrower evident by the reduction in shelf widths and less space between the bed and the wall. Overall this reduction was minor as there was plenty of storage for 2 in the cabin. It was our hope that from this point forward the rest of the cruise would be as good an experience as it has always been with Norweigan. The entertainment was relatively good with an excellent holiday show and a Beatles show the last night. Teppanyaki and Cagney's did not disappoint, but Ocean Blue was a major disappointment. They upcharged for items that used to be included in the specialty dining packages. Although the food was better than in the main dining it was not as good as on past experiences with Ocean Blue. The food in the main dining and other complimentary venues was average to poor. The quality was lacking and the variety was obviously an attempt to lower their food costs. The feeling was that we were on a budget cruise and not an upscale cruise ship. Our excursions went well, but they were provided by an independent vendor. Sanitation procedures were quite extensive as an obvious response to the earlier problems they experienced with outbreaks of viruses. The deck and pool area seemed OK, but the weather did not allow for extensive use of the facilities. This of course was not the ships fault. The enclosed smoking area in the casino was a good idea as both my wife and i are extremely allergic to smoke. The port stops were fine. The cruise concluded with the debarkation process almost being as bad as the embarkation. Totally disorganized. Nobody from Norweigan taking responsibility. They did handle the luggage retreval in a reasonable manner.

Great disappointment

Norwegian Joy Cruise Review by First time visitor

6 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Mexican Riviera
  • Cabin Type: Mid-Ship Balcony
We have sailed with Norweigan Cruise lines many times in the past, but this will probably be the last time. I almost considered cancelling this cruise after i read the reviews for this ship. Unfortunately most of the negative comments turned out to be true. The embarkation was the worst i have ever experienced. They requested that all the passangers be aboard the ship by 1:00 PM as they planned on sailing at 3:00. They actually didn't leave till almost 5:00 PM. When we arrived at the dock at 11:00 AM we were greated with several hundred people who had already arrived to check in and they were was sitting around. We were put into a que to process our papers. We stood in the line until about 12:30 when they finally started to check the papers. Unlike all other cruise lines I have been on there was only 2 agents doing the check in. Finally about 1:30 we were allowed to board the ship. Since their dock facility appeared to be temporary they had no ability to take the photos for the ships card or make adjustments to previously submitted information. This had to be done at guest services which as typical was a zoo with long waits. Thank god for the cabin attendant that was filling in for our regular cabin stewart who was getting the luggage as he was extremely helpful. He got us all the items that were sup[posed to already be in the cabin as had been requested including distilled water for the CPAP machine, extension cord for machine hookup, towels, ice bucket and numerous other items routinely found in the cabin upon arrival. In Norweigan's quest to add more cabins they appeared to make the cabins narrower evident by the reduction in shelf widths and less space between the bed and the wall. Overall this reduction was minor as there was plenty of storage for 2 in the cabin. It was our hope that from this point forward the rest of the cruise would be as good an experience as it has always been with Norweigan. The entertainment was relatively good with an excellent holiday show and a Beatles show the last night. Teppanyaki and Cagney's did not disappoint, but Ocean Blue was a major disappointment. They upcharged for items that used to be included in the specialty dining packages. Although the food was better than in the main dining it was not as good as on past experiences with Ocean Blue. The food in the main dining and other complimentary venues was average to poor. The quality was lacking and the variety was obviously an attempt to lower their food costs. The feeling was that we were on a budget cruise and not an upscale cruise ship. Our excursions went well, but they were provided by an independent vendor. Sanitation procedures were quite extensive as an obvious response to the earlier problems they experienced with outbreaks of viruses. The deck and pool area seemed OK, but the weather did not allow for extensive use of the facilities. This of course was not the ships fault. The enclosed smoking area in the casino was a good idea as both my wife and i are extremely allergic to smoke. The port stops were fine. The cruise concluded with the debarkation process almost being as bad as the embarkation. Totally disorganized. Nobody from Norweigan taking responsibility. They did handle the luggage retreval in a reasonable manner.
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Cabin Review

Mid-Ship Balcony
Cabin BA
Because of the location the balcony was larger than typical which was a nice feature as we ended up spending more time on our balcony than anticipated.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins