This was our third Viking River cruise(Danube followed by China in 2012) which we booked to travel the Rhine at Christmas Markets time.The ship,cabins,excursion buses,guides,all met our expectations when compared to our previous Viking cruises but the food service was much below the level we had come to expect.
The lunch and dinner menus lacked variety,the soups mostly cream based seldom arrived at our table HOT, several waiters were slow to take our orders or follow up during dinner service.The breakfast buffet was excellent.
It seems that adding a Viking ocean cruise fleet and rapid expansion of the river fleet since our 2012 China cruise has not been matched by a system to hire,train and coach staff that could maintain the food service quality Viking was justly proud of.
clean,quite small and a bit noisy with passing ships but as expected
very beautiful city with classic buildings
Heidelburg Castle tour was excellent
Castle location,views,tour guide all made for an excellent trip