We had previously sailed on this ship when it was P&O Pacific Eden and had nothing but praise. We thought we would be okay cruising on the same ship but different name. Big mistake. The room was not set up for 3 people. The sofa bed was broken and had to be fixed the following day after a terrible sleep.Staff had limited English and there were communication issues. The food was terrible. We dined in the Waterfront restaurant the first night. If you wanted steak too bad. It wasn't on the menu. There was surf n turf available at a price but they needed 48 hours notice. The chicken was tough, potatoes were grey in colour. The waiter told us most of the food was frozen. Here was a ship sailing in Australian waters where we have some amazing wines. The only white wine available by the glass was a Waikerie wine. Yuck! The buffet area had watered down juice and they were quick to pack it up. Too bad if you wanted something a little later. The entertainment was amateur and boring. The first night we actually walked out. Unlike P&O there was little in the way of activities and entertainment during the day. As for night time well forget it. We were docked for 2 days in Port Lincoln as we couldn't dock at Wallaroo. Was there any extra entertainment for guests??? The answer is no. The shops were not open as we were in port. We thought we would watch a dvd. DVD not connected and even when WE connected the machine it didn't work. A call to reception about this and the fact we lost sound for hours on the tv was never attended to. In a balcony suite the expectation is much better service then this ship provided. We would never sail with CMV ships again and have told friends and family and the travel agent the same. The only good thing was the gym.