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Norwegian Getaway Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
3,026 Reviews

The call to visit St. Petersburg/Russia

Norwegian Getaway Cruise Review by mksantabarbara

0 people found this helpful
Trip Details
  • Sail Date: Oct 2019
  • Destination: the Baltic Sea
  • Cabin Type: Mid-Ship Balcony Stateroom

My wife and I had the urge to use the ship board credit coupons we had purchased previously before they were due to expire. We would have one more credit coupon left after this cruise, we have decided to let it expire and not coming back to this cruise ship/line.

The ship was average, it lacked a lot of the recreational amenities that other newer ships in other cruise lines could offer on their ships.

The embarkation registration was segregated into even and odd numbers. Many earlier arrivals were not made aware of it until they had waited in line and ready to be called to the front counter for processing.

The service on board, except for the cabin steward, was terrible or just average at best. The food at the Taste and Savor dining rooms were terrible and not meeting my personal expectation in comparison to other cruise ships. We had to resort to special dining such as the 'Ocean Blue' and 'Cagney's' for our dinners. The Ocean Blue and Cagney's were our favorite restaurants on this ship.

The 'Le Bistro' French Restaurant was the biggest disappointment in my history of dining experience on board of any cruise ships I had been traveled in the past years. The service was bad with a grumpy looking waiter who looked too tired to be working that day. I ordered a 20+ oz. T-bone steak special and to be cooked 'medium-rare' as my preference. The steak came out to be so rare(almost raw) that I could not eat most of it. The matter was brought to the waiter's attention and he opted not to return back to our table. The waiter's assistant came to fill in the void instead. My wife and I decided not to stay any further either.

I began to question: Some of these cooking staff came from a country where they revered 'cows' in their cultural foundation. And how would they feel, personally and emotionally if they were forced to cook a piece of steak(one of the best cut from a cow's carcass) on the grill and to be served to the diner!

On an Asian Themed Evening at the Buffet Restaurant deck - the restaurant manager could not differentiate a ramen noodle from rice noodle or green bean noodle. He was serving Asian(Chinese) food, but I could not find a packet of chopsticks and soy sauce anywhere at the dining area. Everything served was imitational Asian food, they lacked the taste, quality and the presentation of how Asian food should be served. I asked the manager if he had ever been to an Asian(Chinese/Japanese/Thai) restaurant before. The answer was a flat 'NO'!

In conclusion, I am inclined to believe that the quality of personnel working on board and how they interacted with the passengers are the factors that would entice people to come back. Or they would drift away for other cruise ships after their first or second trip with this cruise company.

mksantabarbara's Full Rating Summary
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