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We wanted to try Viking as we like smaller ships and nice service. Sadly, Viking does not live up to a luxury or premium standard. Passenger to crew ratio is around 2 to 1. Staff in restaurants and bars are over-worked at times if it is busy and service becomes very slow and poor. If not busy, staff are great. Communications on the ship are lacking. The cruise director, Chris, is a great singer but not a good cruise director. Communications on ports was late and in- complete. For example, we left Costa Rica 5 hours late. We were not notified until ready to sail. We also missed 2 ports of call. After waiting nearly 2 hours with little communications. Captain and senior staff not present walking around or interacting with passengers. This is never a good sign. The captain seems to avoid all responsibility and contact with passengers. Today, Cozumel was cancelled and the captain never communicated once with passengers but left it to the cruise director. This is one of the worst cruises we have experienced. Roatan was cancelled due to rain and wind. 3 other ships were docked there but not Viking. We were arriving 4 hours late. Not one apology from the crew. Cozumel was cancelled due to winds. We have been at Cozumel many times and it was not that bad. Ferries were traveling and 3 other ships were docked. But not Viking. Is this a problem with the Viking ship that it cannot handle wind? Again, no apologies, The attitude is one of it is not our problem. Viking response was call customer relations once back home. Viking has now substituted Key West in the itinerary. But we stopped at Key West on way to Panama Canal, so this will be the second time at the same port. Very nice Viking....so 5 ports of call on a 14 day cruise, Viking is at best a standard cruise line experience with a nice, smaller ship. It is not luxury and does not compare with lines like Seabourn. Service. food, entertainment are all below that of the luxury lines but a significant margin. Viking is oriented to older passengers. The average age on board is well over 70. If this is your desire, great. We prefer a more active cruise. We do like to casual dress on the ship. No formal nights but nice casual the entire time. Shore excursions are very limited and the included ones are very basic. Certainly not as good to most cruises we have been on. Overall, Viking is nice but for the price, it does not compare to Seabourn, Silversea, Regent, etc. It has some positives such as the ship design but comes up short due to staffing levels, communications and terrible customer relations. We also wonder if there is a problem with the ship. I cannot recommend Viking to anyone based on our experience.

Sub-standard service and poorly run ship

Viking Sky Cruise Review by rdt4780

11 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Caribbean
We wanted to try Viking as we like smaller ships and nice service. Sadly, Viking does not live up to a luxury or premium standard. Passenger to crew ratio is around 2 to 1. Staff in restaurants and bars are over-worked at times if it is busy and service becomes very slow and poor. If not busy, staff are great.

Communications on the ship are lacking. The cruise director, Chris, is a great singer but not a good cruise director. Communications on ports was late and in- complete. For example, we left Costa Rica 5 hours late. We were not notified until ready to sail. We also missed 2 ports of call. After waiting nearly 2 hours with little communications.

Captain and senior staff not present walking around or interacting with passengers. This is never a good sign. The captain seems to avoid all responsibility and contact with passengers. Today, Cozumel was cancelled and the captain never communicated once with passengers but left it to the cruise director. This is one of the worst cruises we have experienced.

Roatan was cancelled due to rain and wind. 3 other ships were docked there but not Viking. We were arriving 4 hours late. Not one apology from the crew.

Cozumel was cancelled due to winds. We have been at Cozumel many times and it was not that bad. Ferries were traveling and 3 other ships were docked. But not Viking. Is this a problem with the Viking ship that it cannot handle wind? Again, no apologies, The attitude is one of it is not our problem. Viking response was call customer relations once back home.

Viking has now substituted Key West in the itinerary. But we stopped at Key West on way to Panama Canal, so this will be the second time at the same port. Very nice Viking....so 5 ports of call on a 14 day cruise,

Viking is at best a standard cruise line experience with a nice, smaller ship. It is not luxury and does not compare with lines like Seabourn. Service. food, entertainment are all below that of the luxury lines but a significant margin. Viking is oriented to older passengers. The average age on board is well over 70. If this is your desire, great. We prefer a more active cruise.

We do like to casual dress on the ship. No formal nights but nice casual the entire time.

Shore excursions are very limited and the included ones are very basic. Certainly not as good to most cruises we have been on.

Overall, Viking is nice but for the price, it does not compare to Seabourn, Silversea, Regent, etc. It has some positives such as the ship design but comes up short due to staffing levels, communications and terrible customer relations. We also wonder if there is a problem with the ship.

I cannot recommend Viking to anyone based on our experience.
Viking Cruises, Community Team has responded
Thank you for sharing your experience, rdt4780. While adverse weather is beyond our control, your disappointment in the impact to your itinerary is understandable; your feedback about the communication of these necessitated changes is appreciated and has been noted. We would welcome the opportunity to discuss your comments further, and encourage you to reach out to us directly at tellus@vikingcruises.com if you haven’t already done so. We hope to hear from you, and look forward to restoring your faith in Viking.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Cabin
Cabin was very comfortable and well laid out. Cabin service was outstanding. Overall, room was very nice.

Port & Shore Excursion Reviews