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Viking Sky Review

5.0 / 5.0
Editor Rating
1060 reviews
22 Awards

Sub-standard service and poorly run ship

Review for Viking Sky to the Caribbean
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10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019

We wanted to try Viking as we like smaller ships and nice service. Sadly, Viking does not live up to a luxury or premium standard. Passenger to crew ratio is around 2 to 1. Staff in restaurants and bars are over-worked at times if it is busy and service becomes very slow and poor. If not busy, staff are great.

Communications on the ship are lacking. The cruise director, Chris, is a great singer but not a good cruise director. Communications on ports was late and in- complete. For example, we left Costa Rica 5 hours late. We were not notified until ready to sail. We also missed 2 ports of call. After waiting nearly 2 hours with little communications.

Captain and senior staff not present walking around or interacting with passengers. This is never a good sign. The captain seems to avoid all responsibility and contact with passengers. Today, Cozumel was cancelled and the captain never communicated once with passengers but left it to the cruise director. This is one of the worst cruises we have experienced.

Response from VikingS, Community Team

Thank you for sharing your experience, rdt4780. While adverse weather is beyond our control, your disappointment in the impact to your itinerary is understandable; your feedback about the...

Cabin Review

Cabin was very comfortable and well laid out. Cabin service was outstanding. Overall, room was very nice.

Port Reviews

Key West

Good overview of island and driver was great.

Montego Bay

Went to Good Hope Estate. Nice day.

Colon (Cristobal)

Went up to a sugar plantation. Was a 2 hour drive each way but visit was nice.

Belize City

Nice Mayan ruins and only 1 hour drive away.

12 Helpful Votes
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