This was our first ever Christmas Cruise, and a return to NCL after 22 years sailing Disney and Holland America. Departure and return port was San Juan. We had a great vacation, but would not sail this ship again and this experience makes us question booking NCL. It was also our first megaship, and we will most likely go back to mid-size in the future. The dates and origin port made this a very Latin cruise, dominating the entertainment. It was FULL: 4800+ passengers embarked. We arranged all port excursions independently.
There are many reasons no one has built another ship in the Epic class, and the NCL staff freely admit it is a "weird design." Things that do not work well in the ship layout:
1. Only two sets of slow, hot, elevators in the ship. We have been on much smaller ships with three sets.
Strange layout but OK for us. Nice balcony. Plenty of storage. Smallish beds.