My Name is Steve Meredith. I have been in the catering service for 40 years and still going. I have worked in all aspects of the industry from five star hotels, Michelin star restaurants, private chef to deli & coffee shop. I recently went on New Year Cruise UK Departure Date 29 Dec 19 Total Trip Nights: 5 I was very disappointed in the food and service. Food was of a very poor quality and standard, and presented like kids had prepared it. The service in all catering and bar areas was appalling. Enclose is a diary i kept. Day 1 29th Dec When we arrived at the terminal we were asked if we had checked in on line . We all had but then got told had we registered our credit card . No where did it say to do this . We was told no drink package on this cruise, every one moaned and you could feel tensions getting high. P O opened the exchange bar to purchase the drinks package, long que formed and took a hour to purchase . We went to buffet for lunch, small area and even smaller choice of food. Salads look like the end of the night at pizza hut and not much choice. Cheap food item were on offer. Went to room, this was good . First night dinner took 20 minutes to get in to restaurant, rolls were of a poor quality . Starters was good but main pork roast not so good, stuffing no taste, roast potatoes deep fried then roasted hard in middle and dark brown . Gravy had been left on hot plate to long. The steak pie that my father chose looked like a school meal, peas and carrots and a scoop of mash. Raspberry pavlova that i chose for dessert was not a pavlova. It was one of our guests 75th birthday . One of the head waiters I think white uniform ask who's Mark Acton . Mark said hello the head waiter just plonked this dry old cake by him and ran and I mean ran off . No candles or happy birthday singing . We went to the Havana bar it took 30 minutes to get a drink . Then ages for another. Day 2 Went to watch rocket man in the Havana bar no chairs out left to our own devices. Dinner took 42min to get a drink after I caught a head waiter sort of guy. Lamb steak full of bone tough and small portion. Sent it back another came, tougher then the first one. Powder mash, on other guests dinners the quality was poor . I had the Cheese and biscuits for sweet, says continental and British isles but all were British cheese . We did the elimination quiz they held it in the buffet restaurant. Only one drinks waiter on then was told the bar was closed at 1130 and could not get another drink. So we went with out. Day 3 Getting off to Hamburg we decided to get a take away tea. Was asked cold milk we said yes please . The lady asked the waiter to pass the cold milk. He ignored her and shook the hand of another waiter wished him happy new year. Wasnt new year yet. Lucky the pastry girl saw this and jumped in. Went to buffet once again small, poor choose and quality of food. News eve gala dinner . No one explained our menu and what we had to do. So we missed out on the sorbet course. The chicken soup should have had croutons none of us got croutons . The lobster tail on three of our plates were inedible had to be sent back. The creme brulee was definitely not a creme brulee but a mousse no egg custard or caramel to be seen. Cheese board had Parmesan cheese on. Not really a cheese for the cheese board but a cooking cheese. We sat out in the outside bar, for News Eve. No waiter service at all had to que to place our orders. Day 4 Machines in buffet restaurant only dispensing water no other drinks available. We booked the Afternoon tea in the white room. Was good but not enough savoury too much sweet stuff and very sweet. We waited once again ages for drinks at dinner . Only one wine waiter that we could see. Day 5 I chose the pork and sage roll to start at dinner . It was a two inch sausage roll not what i would call a starter. Mixed grill was small i asked for two. lamb cutlet was tiny over cooked steak and liver . No egg, gammon, sausage or onion rings that you would hope to find on a mixed grill.

Worst food and service at sea

Ventura Cruise Review by steven meredith

10 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Europe
  • Cabin Type: Suite with Balcony and Bath/Shower
My Name is Steve Meredith.

I have been in the catering service for 40 years and still going.

I have worked in all aspects of the industry from five star hotels, Michelin star restaurants, private chef to deli & coffee shop.

I recently went on New Year Cruise UK Departure Date 29 Dec 19 Total Trip Nights: 5

I was very disappointed in the food and service.

Food was of a very poor quality and standard, and presented like kids had prepared it.

The service in all catering and bar areas was appalling.

Enclose is a diary i kept.


Day 1 29th Dec

When we arrived at the terminal we were asked if we had checked in on line . We all had but then got told had we registered our credit card . No where did it say to do this .

We was told no drink package on this cruise, every one moaned and you could feel tensions getting high.

P O opened the exchange bar to purchase the drinks package, long que formed and took a hour to purchase .

We went to buffet for lunch, small area and even smaller choice of food. Salads look like the end of the night at pizza hut and not much choice. Cheap food item were on offer.

Went to room, this was good .

First night dinner took 20 minutes to get in to restaurant, rolls were of a poor quality . Starters was good but main pork roast not so good, stuffing no taste, roast potatoes deep fried then roasted hard in middle and dark brown . Gravy had been left on hot plate to long.

The steak pie that my father chose looked like a school meal, peas and carrots and a scoop of mash.

Raspberry pavlova that i chose for dessert was not a pavlova.

It was one of our guests 75th birthday . One of the head waiters I think white uniform ask who's Mark Acton . Mark said hello the head waiter just plonked this dry old cake by him and ran and I mean ran off . No candles or happy birthday singing .

We went to the Havana bar it took 30 minutes to get a drink .

Then ages for another.

Day 2

Went to watch rocket man in the Havana bar no chairs out left to our own devices.

Dinner took 42min to get a drink after I caught a head waiter sort of guy.

Lamb steak full of bone tough and small portion. Sent it back another came, tougher then the first one. Powder mash, on other guests dinners the quality was poor .

I had the Cheese and biscuits for sweet, says continental and British isles but all were British cheese .

We did the elimination quiz they held it in the buffet restaurant. Only one drinks waiter on then was told the bar was closed at 1130 and could not get another drink. So we went with out.

Day 3

Getting off to Hamburg we decided to get a take away tea. Was asked cold milk we said yes please . The lady asked the waiter to pass the cold milk. He ignored her and shook the hand of another waiter wished him happy new year. Wasnt new year yet. Lucky the pastry girl saw this and jumped in.

Went to buffet once again small, poor choose and quality of food.

News eve gala dinner .

No one explained our menu and what we had to do. So we missed out on the sorbet course.

The chicken soup should have had croutons none of us got croutons .

The lobster tail on three of our plates were inedible had to be sent back.

The creme brulee was definitely not a creme brulee but a mousse no egg custard or caramel to be seen.

Cheese board had Parmesan cheese on. Not really a cheese for the cheese board but a cooking cheese.

We sat out in the outside bar, for News Eve. No waiter service at all had to que to place our orders.

Day 4

Machines in buffet restaurant only dispensing water no other drinks available.

We booked the Afternoon tea in the white room. Was good but not enough savoury too much sweet stuff and very sweet.

We waited once again ages for drinks at dinner . Only one wine waiter that we could see.

Day 5

I chose the pork and sage roll to start at dinner . It was a two inch sausage roll not what i would call a starter. Mixed grill was small i asked for two. lamb cutlet was tiny over cooked steak and liver . No egg, gammon, sausage or onion rings that you would hope to find on a mixed grill.
steven meredith’s Full Rating Summary
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