We went on this cruise during our 2 weeks holiday season (Christmas and new year) and wished for a relaxing holiday as anyone else would. I booked a mini-suite to ensure the experience for family with 3yr old is exceptional, and uneventfull.
First few days were good - just getting used to things as first time cruisers. I noticed that even though it was a christmas/new year cruise - activities/entertainment were toned towards 50+ audience (no disrespect) with few kids activities.
Kids activity center (like a childcare where you could leave your kids for couple of hours) was poorly managed, rude/arrogant staff, careless even when parents were around. So, i believe these are not trained childcare staff. I also noticed lot of them rotated to security duties etc at times. This meant, we couldnt leave our child their. Speaking to other parents - feedback was quite similar.
Cabin was pretty good, clean and as we expected.
Creaky sound on few nights during turbulence but wasnt too bad.
Bathroom quality could be improved for a mini-suite standards.
Steward we had was good/caring too.