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We have done many cruises with multiple cruise lines. The new Princess shop inspired us to try Princess again after not cruising with them for over ten years. However this cruise will be our last Princess cruise. First impression was positive- embarkation was very quick and easy and we immediately got into our cabin with our bags arriving fairly quickly after we arrived. We toured the ship quickly (you will need a map since the layout of this ship is very confusing). Our first surprise was when we visited the sanctuary to book loungers for this adults only area. We arrived immediately after boarding - not only were they sold out for the entire cruise, but they had a full page waiting list!! By 1:00 pm . This was our first red flag. Dinner our first evening in the main dining room was over three hours. (And most evenings was this long). We had two dietary restrictions and yet the maître d’ never stopped by. The servers were amazing ...but they were literally running because they were so overworked. We noticed a huge difference in staff levels on this cruise - like they are upsizing the number of passengers but downsizing the number of staff. Our servers in the specialty restaurant apologized over and over because they were handling so many tables that service was unbelievably slow. Our last night was at the crown grill - it took over an hour just to get drinks. We don’t blame the waiters because they were working so hard - but Princess is clearly prioritizing profits over customer service. The sanctuary, escape room, specialty restaurants were all sold out. There weren’t many activities during the day - we found on-board entertainment to be severely lacking. Our teenage daughter tried to go to the teen club - but there was never anything going on ( in fact it was closed more than it was open). The food was decent- but the buffet had the same food every day, so if you cruise for more than 7 days you will get quite tired of the choices! Unfortunately we did have concerns about their handling of food allergies- we had to ask servers to double check items since we were told “we think it’s nut free” - sorry Princess that’s not good enough when dealing with a nut allergy. I have s gluten allergy and was able to get gluten free bread, waffles, muffins and pizza. Still no gf buns for hamburgers, no cookies or other sweets. There was usually one gluten free dessert in the buffet, and chefs choice for dessert at dinner. I can honestly say that after cruising for ten years as a celiac, there has been very little improvement in gluten free offerings. Our last day was the final straw - by 6:30 in the Morning there were absolutely no chairs around the pool area. By 7:00 there was no chairs around the upper decks. There were some deck attendants that would remove towels from unused chairs, but something clearly needs to be done about this problem. The only positives I have to say about the cruise was that the embarkation and disembarkation was extremely well done. The beds were also amazing, as was our room steward (one of the best we’ve ever had), but those aren’t enough to compensate for the overall poor experience on board so we will be trying another cruise line for our next vacation.

Unimpressive new ship

Sky Princess Cruise Review by MapleMama

6 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Caribbean
  • Cabin Type: Balcony
We have done many cruises with multiple cruise lines. The new Princess shop inspired us to try Princess again after not cruising with them for over ten years. However this cruise will be our last Princess cruise.

First impression was positive- embarkation was very quick and easy and we immediately got into our cabin with our bags arriving fairly quickly after we arrived.

We toured the ship quickly (you will need a map since the layout of this ship is very confusing). Our first surprise was when we visited the sanctuary to book loungers for this adults only area. We arrived immediately after boarding - not only were they sold out for the entire cruise, but they had a full page waiting list!! By 1:00 pm . This was our first red flag.

Dinner our first evening in the main dining room was over three hours. (And most evenings was this long). We had two dietary restrictions and yet the maître d’ never stopped by. The servers were amazing ...but they were literally running because they were so overworked. We noticed a huge difference in staff levels on this cruise - like they are upsizing the number of passengers but downsizing the number of staff. Our servers in the specialty restaurant apologized over and over because they were handling so many tables that service was unbelievably slow. Our last night was at the crown grill - it took over an hour just to get drinks. We don’t blame the waiters because they were working so hard - but Princess is clearly prioritizing profits over customer service.

The sanctuary, escape room, specialty restaurants were all sold out. There weren’t many activities during the day - we found on-board entertainment to be severely lacking. Our teenage daughter tried to go to the teen club - but there was never anything going on ( in fact it was closed more than it was open).

The food was decent- but the buffet had the same food every day, so if you cruise for more than 7 days you will get quite tired of the choices! Unfortunately we did have concerns about their handling of food allergies- we had to ask servers to double check items since we were told “we think it’s nut free” - sorry Princess that’s not good enough when dealing with a nut allergy. I have s gluten allergy and was able to get gluten free bread, waffles, muffins and pizza. Still no gf buns for hamburgers, no cookies or other sweets. There was usually one gluten free dessert in the buffet, and chefs choice for dessert at dinner. I can honestly say that after cruising for ten years as a celiac, there has been very little improvement in gluten free offerings.

Our last day was the final straw - by 6:30 in the Morning there were absolutely no chairs around the pool area. By 7:00 there was no chairs around the upper decks. There were some deck attendants that would remove towels from unused chairs, but something clearly needs to be done about this problem.

The only positives I have to say about the cruise was that the embarkation and disembarkation was extremely well done. The beds were also amazing, as was our room steward (one of the best we’ve ever had), but those aren’t enough to compensate for the overall poor experience on board so we will be trying another cruise line for our next vacation.
MapleMama’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 16+
Service
Onboard Experience
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Cabin Review

Balcony
Cabin BB
I believe this is the smallest bathroom we have ever had while cruising (this was our 14th cruise). Not enough space for one person much less two! Balcony was also very small - two chairs and a small table but you can’t stretch your legs because the balcony is so narrow. We were across from the Harmony of the Seas in port and their balconies appeared to be much larger. Storage was decent in cabin however very little storage in bathroom.
Extremely comfortable bed though! Cabins were also fairly quiet - didn’t often hear noise from adjoining cabins.
Marina Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews