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The ship was clean the cabins were nice but limited storage for your clothes. The food was sub par and you were served the same thing everyday unless you paid extra in the specialty restaurants. I couldn't wait for each port to get off the ship so we could have a decent meal. The crew on this ship were the most miserable and rude bunch of people I have ever seen on a cruise, They NEVER smiled and definitely weren't happy to be there. It seemed like they hated their jobs! And my husband and I have been on just about every cruise line out there and never experienced anything like that. Room service was a joke, they would keep you on hold for so long you would hang up and go get what you wanted yourself. I waited 24 min before finally hanging up. The ports were nice but the ship changed it's itinerary 3 times before the ship even sailed so if you booked excursions early on you had to rebook each time they changed their itinerary and HOPE the things you wanted to do weren't full! They would have you make reservations to get off the ship and put you in a holding area and you would wait forever then once the holding area was full they would start letting people off the ship and the people that arrived 30 min after you would be let go first "not by reservation"! The shows would have been fun if the ship wasn't so overbooked that you could never find a place to sit and were all standing room only. I would not recommend this cruise line to anyone, They are NOT about customer service and for what you pay you should leave there somewhat satisfied!

Waste of money

Norwegian Breakaway Cruise Review by Simone121

3 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
The ship was clean the cabins were nice but limited storage for your clothes.

The food was sub par and you were served the same thing everyday unless you paid extra in the specialty restaurants. I couldn't wait for each port to get off the ship so we could have a decent meal.

The crew on this ship were the most miserable and rude bunch of people I have ever seen on a cruise, They NEVER smiled and definitely weren't happy to be there. It seemed like they hated their jobs! And my husband and I have been on just about every cruise line out there and never experienced anything like that.

Room service was a joke, they would keep you on hold for so long you would hang up and go get what you wanted yourself. I waited 24 min before finally hanging up.

The ports were nice but the ship changed it's itinerary 3 times before the ship even sailed so if you booked excursions early on you had to rebook each time they changed their itinerary and HOPE the things you wanted to do weren't full!

They would have you make reservations to get off the ship and put you in a holding area and you would wait forever then once the holding area was full they would start letting people off the ship and the people that arrived 30 min after you would be let go first "not by reservation"!

The shows would have been fun if the ship wasn't so overbooked that you could never find a place to sit and were all standing room only.

I would not recommend this cruise line to anyone, They are NOT about customer service and for what you pay you should leave there somewhat satisfied!
Simone121’s Full Rating Summary
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